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February 2025 by Curious Traveler
Short line , quick service, friendly staff
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October 2023 by Jane Lindstrom
We had a temporary change of address and also needed mail held. I found this challenging to get accomplished on line so I called the PO and asked how I should do this. Richard was very kind and did it all over the phone. This is much appreciated.
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August 2023 by P Knut
Very kind staff and always helpful!!!
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June 2023 by Cindy Brown
10 days and counting for a bill payment to be received! In a pre-addressed envelope with bar code no less. This is not our first issue with this post office losing or delaying delivery of a letter. There are some real problems at the PO here. When I called to check into the latest issue with the service provider, they advised my call was not the first inquiry they received specific to mailing from the Dubuque Post Office.
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May 2023 by Keith Kane
I had to mail a package back for an item I ordered and didn't need. Joann at the Dubuque post office downtown, was so friendly and helpful she does an excellent job and is so nice as well. Thank you Joann
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April 2023 by Bryan Gonzalez
Joanna might be one of the nicest people I’ve encountered within the realm of customer service. She was beyond helpful and informative whilst being polite and caring about our issues. Excellent worker and even better human being.
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April 2022 by Nathan Zenner
Seriously please stop putting my parole checks in random boxes on my street. Had to knock on doors to get my check on Friday. Aren't the names and numbers on the parcels enough to understand or do you just not explain that to the new hires? I have a new mail person every day. Are you training or punishing people on my block? Just another example of the overall lack of professionalism in this town.
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February 2022 by Airy Lee
Takes them way too long to deliver mail during the day, I get you may have people out sick or the city doesn't have the streets cleaned in all areas like they should, but in any other town or. City I've lived in I have never had to wait all day into five pm for Mil to be delivered. It's not a great day when your waiting for things you need and they have not shown up and, it's a well deliver it when we feel like it situation out there.
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February 2022 by David Nielsen
Friendly employees, fairly quick wait and very clean inside.
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January 2022 by Breze Burrell
The post office in Dubuque period is terrible. It’s better to deliver or pick up your own mail faster.. I had order something from the hospital for my kid 3 weeks ago and the hospital is in Dubuque and still haven’t received it. It was sent out so I had to go to the hospital myself and ask for the same probes and cords just enough until Dubuque post office is able to make it. Also I had to pay double because of the post office. They are really bad ????
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September 2021 by Samurai Snow
I called the office and asked the lady about my mail cause I wasn't receiving mail for about a week.They were very helpful and talked to the carrier and turns out that since a couple of roommates I lived with moved out recently and just got to start forwarding their mail, The carrier thought that the residence was vacant.So I cleared the confusion and now my mail is being delivered again along with the mail that was held. I couldn't be happier to have a awesome mail carrier and piece of mind that I will always get everything I'm supposed to receive. 5 stars!
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June 2021 by Rohan D.
I was in town for a Rural Postal Carriers Association annual union meeting and ironically I needed stamps. The hotel I was staying in sells post cards even though the people working at the hotel don't know what they are. So they don't sell stamps. Well serendipity brought me to this really interesting old federal building over a century old. The workers are considerably younger, competent, polite, friendly and my kind of people. You don't have to watch a long bad Kevin Costner movie to know that the U.S. Postal Service is the bedrock of civilization and democracy especially in a bleak post viral pandemic wasteland. And I got these really cool Star Wars stamps featuring Droids.
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June 2021 by Joseph T.
No sense in having a postal money order brought to them, they always have a reason as to why they can’t cash it even though their money orders are “supposed” to be able to be cashed there. Clerks could care less or are too lazy to do the right thing. Won’t be accepting postal money orders in the future, get your business model straight on it, either accept them or don’t. Lazy lazy lazy!
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April 2021 by Thomas Sanders II
Mail lady puts my mail in my dads box. She is either to lazy or whatever to drive up the road 1000 ft to put my mail in my mail box. Is it legal for her to put my mail in someone else's mail box? I'm done dealing with Dubuque. I'm just gonna call in a complaint to the federal post master.
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April 2021 by jay theisen
If you use the USPS don’t expect customer service!!
