February 2021 by Mitchell A.
I recently purchased a 2016 Ram 1500 eco diesel from this place, I have owned it for two and a half weeks and it's having a lot of problems. I'm still within the 30 days of purchase so I called the dealership to see what they could do for me, and both the sales manager I spoke with and the owner of the place were very rude and unprofessional. I first called and spoke to the salesman Doug, I told him my problem and he referred me to the service dept. so I spoke with them, and they told me to call Chrysler. I talked with a caseworker at Chrysler, and then called Doug back to tell him what I found out. He was less than thrilled with what I told him that Chrysler told me. He then decided to raise his voice and tell me that Chrysler couId drive out and fix it if that's what they think. I ended the phone call to avoid further getting yelled at and waited til Monday (2-15-21) to call and speak with the owner of the company, a guy named Mark. I told him my situation and explained how I was treated by his salesman and he didn't seem to have a care at all, I didn't matter. I explained that I would need the truck towed as the air suspension was out and it's not safe to drive with the ETC light on. They informed me that I would have to find a tow truck and pay for it out of pocket, and most likely cover all other expenses out of pocket that aren't covered under the factory drive train warranty that expires in 11 days. Now I'm stuck with a shitty truck I have to pay for that won't drive down the road and perform like they said it would. This company won't stand behind their vehicles and I highly do not recommend doing business with them. They are very unprofessional and treat people like they don't matter. You would think when you make a $30-40,000 investment the dealership you're putting your trust into would stand behind it. Save your time, your money, and a lot of stress. Do yourself a favor and drive to a reputable dealer. Even if you have to drive out of your way, you will still be money ahead. I promise.
