Verizon, a telecommunications company, is praised for its knowledgeable and patient staff who provide excellent customer service. Customers highlight the expertise of employees like Mike and Danielle, who guide them through the process of selecting and setting up new phones, offering options and prices. The staff is described as polite, friendly, and professional, even when dealing with challenging situations. However, some customers express frustration with Verizon's company policies, such as the requirement to verify accounts by texting a broken phone. Overall, the individual employees receive high praise, while the company's practices receive mixed reviews.
Cristian was an excellent service tech, patient-friendly and personable
May 2025
Knowledgeable, pleasant, answering all my questions!
July 2024
Very impressed with Mike's knowledge of phones. He was very patient with my indecisive thoughts on a new phone. He showed me options and prices. And when I made my decision he guided me on what I needed to keep my phone safe... He even showed me how awesome the camera is. Very pleased with my purchase.
