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November 2025 by Marcia Gaines
Very patient and instructive. I couldn't be happier with the service.
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November 2025 by Angela
Sara was absolutely amazing! Kind, professional and knowledgeable. I would highly recommend going here!
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August 2025 by Hannah Estes
Came in to add a new line and get a new phone, whole thing took maybe 20 minutes! Cody was so helpful and fun to work with.
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July 2025 by Dylan Miller
Very rude service, not sure what her name was but we will not be back.
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July 2025 by Cindy Murphy
Jared is awesome. He’s patient and always nice.
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May 2025 by Lewis Weiss
Fantastic experience. It was incredibly surprising to learn how different the quality was with US Cellular versus Verizon. With US Cellular the connection was extremely clear and people immediately commented on that when I called my customers so I'm really grateful that I decided to go to US Cellular and Cody did a fantastic job helping me set up my account smooth easy effortless it was a great experience
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April 2025 by Brody Malone
Easy to talk to, knew what I needed, got it done in a timely manner. Explained everything to my understanding.
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April 2025 by Kyli Hanna-Kite
Jennifer was amazingly knowledgeable and helpful. The entire process was painless and I'm very pleased with the result and my new phone.
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March 2025 by Gary Erwin
Summer told me over the phone she could set me up with a cheaper phone and plan than the lady I talked to from the customer service #, 611. Jared worked with me at the store. I was very happy with everything. Great team you have there. Was sorry to hear T-Mobile bought US Cellular though.
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February 2025 by Audrey Gange
It seems like the week I was trying out my new router the tower was having issues, this cannot be confirmed. I had been troubleshooting and returned the modem within the 2 week trial thinking it just wasn't good Internet service since it was pretty bad most of the time. I thought I signed up for a $40/month plan but I got an invoice for $106. Returning the modem itself was a chore and I wasn't going to leave any bad review because that day the staff was great. The in store staff does not handle billing so I had to deal with them separately. I just called to clear up this invoice issue ($106 for about 11 days of horrible internet when I was told it was $40?) and the woman told me to wait until the next invoice to see what charges and credits are there. I asked why my bill was so much in the first place, let alone waiting a month to find out what other charges and have to call back again. She gave me an explanation that I needed to sign up for paperless to get a $10 discount. I said, that doesn't sound right but we aren't getting anywhere so I will have to call back when the new invoice comes. She hung up on me. I'm not even writing out all my complaints here but the point is that it has been a big hassle and total screw up and lack of transparency with the billing.
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January 2025 by Judith Hinshaw
Cody does a great job of explaining what is wrong with my phone and how to fix it. He is always very cordial patient no matter how many questions I have.
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January 2025 by jesshatchette
Amazing service and very professional.
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October 2024 by Valerie Harryman
Cody was basically a lifesaver for me. I explained to him I knew very little about all this technology, so he completely took care of everything fir me. Thank you Cody.
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October 2024 by David Hawk
She was very inspirational and intelligent. I simply trusted her. I'm with US CELLULAR for life if you keep her.
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October 2024 by Kelly Taylor
Jennifer was extremely helpful and knows her stuff. She showed me all the phones available and recommended a phone she thought would fit my needs. She is amazing at her job and I highly recommend Jen to everyone. She made it pleasant and stress free for me and I love my phone.
Thank you Jen!
