Forest City Auto Center is praised for its excellent customer service and efficient operations. Customers appreciate John Yutzy's accommodating nature and the dedicated mechanics who provide great work. The service department has shown improvement under John's leadership, though some have noted that prices have increased. A recent customer shared a positive experience after being stranded with a bad alternator and battery; the team quickly worked her in, ordered parts, and had her back on the road the next day, with her extended warranty covering most of the costs. Tracie has been highlighted for her straightforward communication and support during the purchase of three trucks. Additionally, the facility offers convenient services such as vehicle pick-up for oil changes, ensuring customers receive prompt maintenance. Overall, customers have found the experience at Forest City Auto Center to be pleasant, whether dealing with sales or service, contributing to a positive reputation in the community.
I appreciate John Yutzy always accommodating with getting my car always. He's great at customer service and appreciate his willingness to work with me. Shout out to the mechanics also for the great work they do as well.
May 2024
The service department is so much better since John took over. Although the prices are pretty high lately, that's the companies fault and not the department itself. I don't like waiting on my car anymore since the waiting area is right outside of the restrooms (Stinky) it needs to be moved back by sales.
March 2024
Have bought 3 trucks in the past year from Tracie at the Forrest City Auto Center. Tracie is great to work with! Simple straight forward answers and great communication throughout the ordering/ purchasing process.
