Victra, a Verizon Authorized Retailer in Forest City, IA, is dedicated to providing an excellent experience for its customers. The store features knowledgeable consultants and managers who assist guests with a variety of wireless devices, including phones, tablets, and accessories. Reviews highlight exceptional service from staff members like Nicole and Jess, who are praised for their kindness, expertise, and ability to handle customer issues efficiently. Many customers express gratitude for the support they received, noting how the staff went above and beyond to ensure satisfaction. Visitors appreciate the polite and friendly atmosphere, which encourages loyalty and trust. Overall, Victra is recognized for its commitment to quality customer service and a positive shopping experience.
Our Verizon in Small-town, Iowa may not be loaded with tons of retail, but the service is EXCELLENT!
June 2025
Got new phone and Nicole Goins was wonderful Went above what she needed to do Store manage Jess has always treated us great And also had great service with Onna
June 2025
Can't thank Jess enough for her assistance, knowledge and kindness in helping us with merging our accounts. Something that could have been a fiasco, she handled it so smoothly. Thx again Jess!!
