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October 2023 by Jemila Mcclure
Needed to rent car while mine was in the shop. The people here were friendly and considerate but there wás very little to choose from
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October 2023 by URL Bacardi
My name is Matthew Cartee, I rented a car from enterprise 2 years ago, and I am still being charged at random times for random amounts of money from them and is getting very frustrating to see that they take the only money I got to my name at random times.
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July 2023 by Mac Tee
I reserved my rental more than 1 mo th ago. I lived 1 hour away from fort dodge, on the day when i was on my way to fort dodge to pick up rental, had 10 minutes left before i got there, i recieved a call saying that they had no more cara for me due to "PEOPLE EXTENDING". VERY DISSAPOINTED. i reserved more than 1 month already and they wasted my time driving all the way there. All they said is they understand my frustration and sorry not cars.
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May 2023 by Trish Mellas
Great experience, took a little bit of time to get the vehicle, but that was expected. Definitely will go back for the next vacation.
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December 2022 by scott burns
Disappointed as usual should have learned last time , extra charges for fuel they claimed I was short on refilling charged me again when the told me to get it close to where fuel gauge was before rental , definitely a shady company beware of your back with enterprise not trustworthy
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September 2022 by Leah B.
The service we received at this location was exceptional. The process was also made very easy for pick up and return.
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July 2022 by Debbie Garza
Your customer service representative Jason who works at Enterprize {Fort Dodge } is very condescending and always makes me feel very uncomfortable every time I call there or go inside to rent a car he calls me Miss Debbie and seems as he enjoys being that way and it’s so very uncomfortable in the past I’ve never had any problems with any car rental place and seems as he try’s to fina a way to be passive aggressive . I was going to leave this comment on Google and yelp as well but I just got the survey from you guys so I’m letting you know as well. He made me feel so uncomfortable I have no plans on ever renting from Fort Dodge Enterprize or Enterprize at all this is the second encounter I’ve had with Jason and both times he’s made me feel so uncomfortable. Almost like he’s doing it because I’m a dark Hispanic lady. I honestly hate throwing out the card but he makes me feel so very uncomfortable
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May 2022 by Emily Charlson
Can someone please explain why the only car rental company in Fort Dodge is not open on the weekend? That is extremely inconvenient for airport customers and seemingly a loss of business opportunity for Enterprise. For the record I have not used enterprise for car service but I’d love to if they were open on the weekend.
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March 2022 by JBT
Simple bait and switch. I ordered their "premium suv" 2 months in advance. The vehical class is sopost to be Chevy Suburban or Ford Expedition which was the size cargo space we needed and communicated this both at the time of the reservation and the day before pickup. I called the day before I was sopost to pick it up to confirm they had it, And they said they did. Of course its not there when in go to pick it up. Instead they try and give me a "Volkswagen crossover " and claimed its a "premium crossover" suv. The VW was small enough it could almost fit in the back of a Suburban. CLASSIC BAIT AND SWITCH! I canceled the reservation with the 800# and the service rep said the exact same thing happened to her last month...and she's an employee. I guess the company is pulling this nonsense corporate wide. Beware of this place.
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February 2022 by beth cox
Strange staff and rules when picking up but nice cars and easy returns
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January 2022 by Eddie
Got a free rental from here while my car was getting fixed. Getting the car was fine, the car was fine and I had no issues until I dropped it off. The guy working, Chase, tried to make me pay $250 detail fee because there was a little bit of dog hair that lingered in there over the week I had it. I own a dog that sheds and it’s going to get places. His response was “the hair carries allergens and I have to make sure it’s all cleaned out for the health and safety of other drivers, you know… And that’s our policy so it costs us to do it” actually I don’t care about any of that. I did nothing wrong and not paying for you being ridiculously nit picky. He should have asked me if I had a dog, not given me black seats in a car because of my dog and been more respectful about the entire situation. Vacuum the seats and put it back in your fleet. I would not recommend dealing with this chase guy. Rude and sneaky
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December 2021 by Dani Crozier
Great service today! Walked around inspecting the car with me and gave me some help explaining where important features were located on the car!
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November 2021 by Molly pasíon
Enterprise is one of the worst rental car companies out there. They didn’t warn us prior to getting to the office that they can only swipe your card once and then you need to use a different card in your name so I just wasted a day trip coming here. I had triple that amount of money in my bank account so there was no reason for denial of payment. The lady that was helping me was rude and her non verbals were downright disrespectful. They require a $300 security deposit even though I was told we didn’t need one as well why patronize those who don’t own a major credit card though? Shame on me for earning all my money that I have instead of borrowing it for interest.
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October 2021 by Patrick P.
They didn't have my car at my reserved time. It delayed my trip by 6 hours. They didn't apologize for not having a car for me. The female manager on shift was not helpful and curt when filling out paperwork. The car was filthy on the outside. Seems like they know they're the only rental game in town.
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September 2021 by Blake Mohr
We returned a car to this location. The representative was courteous, thorough and very explanatory. He made the experience pleasant, but the checkout process was much longer than expected.
