“We had home internet issues and were told to check the store because they might be able to help. The entire experience is why I’m still with t mobile. Kody was great and fixed the issues. Clean store and conveniently located to get the problem fixed same day”
“Diane Jass was incredibly helpful and still shocked at that interaction, midway through the weekend my router suddenly stops working so I put in a support ticket and within 5 mins I got a text message to my phone saying the issue and that she has a new power adapter for me (this is 7pm on a Saturday) I don’t think I could have gotten better service with any other ISP I forsure thought I was gonna be screwed til Monday”
“I was in desperate need of a new phone. But not being tech savvy at all, I worried about what that would entail. I needn't have worried, thanks to the associate who helped us-Jacob. He was friendly, polite, and very knowledgeable. He helped pick out the best phone for me and also gathered all the hardware I would need to go with it. He made what I expected to be a nightmare into a most pleasant experience. If you need help at Verizon, ask for Jacob. You will be glad you did.”
“There is one problem with changing over from cable to WiFi it cost way to much just to turn off your cable for WiFi Internet 29$ but they charge 179$to switch and pay off Bill taxed not ok people”
“It was busy for a Saturday, but staff were quick to be sure to get people's names onto a waiting list to be served. People did have to wait at least 20-30 minutes for service. Some people did end up leaving since it was taking a long time. Once served, we had great help purchasing a new phone, answering all our questions, and doing it in a timely manner.”