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March 2024 by Kurtis McCloud
Katherine did a great job getting me in and out and I appreciated that the most because I simply didn't have enough time that day, but Katherine made it quick and painless and was a positive attitude the whole time. I would recommend Katherine to anyone for their tax needs
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January 2024 by Diante Moore
Kathrin very nice and more good at helping me understand everything
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April 2023 by Charis Ingram
Valerie was awesome, thorough and very knowledgeable! Made an unpleasant experience pleasant!
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February 2023 by Matt Merrick
Valerie was very professional and knowledgeable. It was a very easy process and she explained everything to us. Definitely recommend stopping by to see her.
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February 2023 by Jay Love
They answered all my questions and was able to file my taxes in a timely fashion.
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December 2022 by Raul Delabande
In order to save time, I went to a Jackson Hewitt kiosk in walmart. There was only one return, and no other issues. Two weeks later I received a text message indicating that my return was denied due to a duplicate tax return. I called and left messages with no response. A representative finally spoke to me, but had to look up my form and call me back. After that, I did not receive any callback, until today, after 8 months. It turns out that this could've been resolved with the IRS, but had no idea what to do. It seems that this company is very happy to take your money, but as soon as there is an issue, you're ghosted. I will resolve this issue, but seeing as it has been some time since, it is doubtful that I will see a penny. I feel that I lost over $1000.00 because I chose Jackson Hewett kiosk, instead of going to a cpa, or any other reputable company, and I will never use their services again.
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February 2022 by JaBrionne Shivers
I went in to apply for the refund advance in early January with my paystubs. I got a text message on January 17th stating that my return had been filed even though I had not brought in my w2’s to finish filing. I reached out to my preparer & was told there was a “glitch” in the her computer and that many returns were accidentally submitted to the IRS but to just bring in my w2s and they would be filed and there wouldn’t be any additional wait time or issues. I spoke with the IRS today and it turns out my preparer amended my return and now instead of getting my refund within 21 days per the IRS I now have to wait 16-20 weeks for my return to be processed because the correct procedure was not followed for how to go about amending a return. I’m extremely unhappy. I was charged over $600 to file my return and now who knows when it will show up. I will never file with Jackson Hewitt again.
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February 2022 by Russel Nissen
Great guy great attitude funny and knew exactly what he was doing very informal if I had to file again with him I would and I highly suggest Jackson Hewitt as a tax service thanks again for the help
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February 2022 by Whitney Davies
I had a great experience Valarie Draper is the best this is my 2nd year back with her and will continue every year with her!
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February 2022 by Patty Leviner
Had an appointment with Valerie Draper today and she was awesome did a great job I would refer anyone to her she friendly and patient
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February 2022 by Thad Cummins
She was very polite and courteous . She was also quick about it. Thank you
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January 2022 by Elora Mays
Valerie was very thorough with me she went through everything also showed me what and how she was doing. Also interacted with my child and was very personal. Will come back again to file the w2s?
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April 2021 by Melody Starbuck
Amazing fast and friendly❤️❤️❤️
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April 2021 by Terri stubbs
They charge way to much an give way to little back it cost me $445 dollars just to file
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March 2021 by Amanda Zeisneiss
I have been very pleased with the service I get there. This is the second year that I have been to Jackson Hewitt in Fort dodge. Very professional and knowledgeable about the questions I had