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November 2023 by Justin Faiferlick
Unparalleled team. Everyone one of them from the owner Carey, Finance Sarah and Kimberly and salesman Michael, all made me feel like a rock-star.
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November 2023 by D Mut
Took my car in for some issues I was having took 2 and a half weeks to get it back was able to drive the car about 4 blocks until the tire fell off had to pay out of pocket to get towed back still waiting on my refund for that another two weeks go by get the car back and sounded like a durby car argued with the service manager about it being fixed and was told we got to get the parts and we can get that car out of here as if it was my fault Vary poor communication was always told we’ll give you a call or next day and never kept there word
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November 2023 by Sara Slotten
I made an appt to get my oil change at the dealership in Fort Dodge for the very next day. When I arrived and pulled in I was informed that I needed to back out and go across the street to the quick lane. I was greeted and welcomed nicely but asked if I wanted to drive my car in and stay in my car or wait in the waiting room. I chose to wait in the waiting room. The temperature was 82 degrees and miserable. I literally stood with the outside door open to let some cool air in. There is something about going to the dealership and waiting in comfort and with nourishments versus an 82 degree garage. If this is the new normal I won’t be returning. And it would have been nice to have been informed when I made the appt instead of being asked to back my car out in front of an audience and go across the street.
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November 2023 by Jo Cloud
Talk About "Elite Treatment" this sales staff is number one!Customer conscious the whole way. I want to thank my sales representative, Michael Aguirre, for a rewarding experience in the purchase of my Envision. Professionalism is an understatement but personal time and care is a statement!I recommend KEMNA - Fort Dodge for all your vehicle purchase needs!
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October 2023 by Tabitha Dugan
I needed my rear dvd entertainment center fixed and really needed it done before a big trip with a bunch of kids (4 days prior to leaving). I came in on a Thursday to see what needed to be done, they realized it needed a whole new screen, Jeff in Service was absolutely amazing he got the part ordered and was delivered and installed the very next day. You really don't know how much we appreciate you going out of your way to get us fixed up. Definitely recommend Jeff in Service great guy with a fun attitude. Thanks so much you guys!
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October 2023 by Courtney Groat
Customer service and caring for loyal customers is a real thing at Kemna! I was shocked to get a phone call this morning that their team went to work on finding solutions for me to keep driving! I cannot stress personal touches enough and good customer service, affordability and going the extra mile. The employees here do all of this! Thank you Kemna this is why I am here! ?❤️❤️❤️
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October 2023 by Tammy Kuker
Kylie my mechanic was very pleasant to work with. I would recommend to others to go to him for their needs. Very accommodating!
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September 2023 by Val Waters
Team members were great, time will tell on work done but did come with warranty which is great
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August 2023 by Julia Groesbeck
Thank you Tina Davis, Shayla, Kim, the last Lady I talked to(I'm sorry I can't remember your name) & Kemna Auto. Everyone was so helpful! Your level of service is outstanding! & I absolutely love my Equinox!!!
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July 2023 by Matthew Cartee
Went and got my transmission fixed by kemna, here I am a week later and my car stalls in the middle of the highway and the transmission messed up again. Edited update: it was towed Friday back to there shop and is still sitting in the lot hasn't been touched yet.
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July 2023 by Lorri McClintock
Awesome people to work with and looks like it would be such a fun place to work! I am so very pleased with everyone that helped me buy my Trailblazer!
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June 2023 by Shayla Fairbanks
Kemna Auto in Fort Dodge is absolutely amazing. The time they take with their customers, truly shows that they care. When asking an employee a question they didn't know, they made sure to find out the correct answer. The little details they go into when going in for service or even looking for a vehicle is incredible. I will refer Kemna Auto to anyone I know looking for a vehicle!
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May 2023 by Josh Schultz
Big thanks to Dylan for getting us into our new ride! He along with Sarah made the entire process of purchasing a car a breeze. Everyone we talked with was great and very friendly. Thanks again Kemna Auto!
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May 2023 by Brian Bjornson
I took my truck in to get the switch for transferring 4 wheel drive to 2 wheel drive. They came up with a list of things that totaled $3000. I went to pick up my truck and drive it home and was getting a high pitch sound under the hood and transmission was very rough when shifting.They took my truck in to fix again. Brought truck home and there was other things wrong with. Which cost me another $500. It has been a very bad experience for me and my wife and don’t recommend anyone to get service work there.I have since taken my truck to a trusted mechanic and it was the best service. They told me that they could have done all that work for half the price. Its bad when u take vehicle in and finding more things wrong driving it home.
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May 2023 by Juvie S.
Not happy with them, she doesn't clarify my concern, which turns it to be normal, but yes for her it's abnormal and one of the reasons for 9-hr 1,800 plus car fix. Not coming back. And yes, you do have to register your car in Iowa yearly and yes out- of- state car can inspected by some mechanics here in Iowa ! I think you guys have communication and knowledge issues.
