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November 2023 by Karma R.
We phoned before coming out. The experience was wonderfully seamless from start to finish. Granted I knew what I was looking for so that made it so much easier, but the customer service here is hands-down the best. I will be back to purchase future vehicles here and my daughter will soon be visiting Mike & Jamie to square away a new vehicle as well.Definitely give this location a shot. They made everything so easy!
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November 2023 by MeiLin Lum
The body shop did an excellent job on my headliner. I had a leak over the passenger door. They repaired the leak, cleaned the water stain and reset the headliner as if it was BRAND NEW! Excellent job once again
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October 2023 by Trevor Calfee
Absolute top notch service as always! Brittney is very knowledgeable on all of the features my new vehicle has, and took the time to walk me through everything. She is very kind, respectful, and was very helpful through the process. Dustin was extremely helpful as well, working with me on multiple occasions to value my trade, and to give me a fair price for trade in. This was my fifth vehicle I have purchased with Brittney and Dustin, and I wouldn't choose anyone else to go to!!!
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October 2023 by Meghan R
The dealership team was outstanding. Everyone was knowledgeable and kind. Randy was so helpful with the purchasing process and communicating with us through everything. He even helped once we got our vehicle!
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September 2023 by Grover 525
Absolutely HORRIBLE experience. I contacted to purchase a truck day 1 it was listed and said i would purchase. I offered a down payment or anything that would solidify the deal. The sales manager Dustin said they don't take down payments and assured it would be mine. A week after it was listed, it was out of their shop for repairs and a deal was made by Kris Pauly over email. He said he would call me in the morning to do paper work. I instead waited all day for the phone call which i never got. I had to call the sales manager at the end of the day only to find out they sold it to someone else. What a waste of my week. They don't care about their customers. My money spends the same as the next guy and i was paying full asking price, so there was absolutely no reason to sell it to someone else. Why they sold it out from under me, I'll never know. But be damn sure they don't care about treating me this way and they sure won't care about treating you the same. Find another dealer, one that actually values your time. This one deserves 0 stars. And absolutely don't work with these 2 individuals. Dishonest AF!
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September 2023 by Grover 5.
Absolutely HORRIBLE experience. I contacted to purchase a truck day 1 it was listed and said i would purchase. I offered a down payment or anything that would solidify the deal. The sales manager Dustin said they don't take down payments and assured it would be mine. A week after it was listed, it was out of their shop for repairs and a deal was made by Kris Pauly over email. He said he would call me in the morning to do paper work. I instead waited all day for the phone call which i never got. I had to call the sales manager at the end of the day only to find out they sold it to someone else. What a waste of my week. They don't care about their customers. My money spends the same as the next guy and i was paying full asking price, so there was absolutely no reason to sell it to someone else. Why they sold it out from under me, I'll never know. But be damn sure they don't care about treating me this way and they sure won't care about treating you the same. Find another dealer, one that actually values your time. This one deserves 0 stars. And absolutely don't work with these 2 individuals. Dishonest AF!
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August 2023 by Dustin O.
I've purchased my last 5 vehicles from here and they always take great care of me. Service department is fantastic and I highly recommend the body shop.
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July 2023 by Matt S.
I have used their body shop on 2 occasions... once for rear end collision repair and once for hail damage... I was completely satisfied with their work both times. Their helpful staff made a frustrating situation better. Highly recommend.
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July 2023 by Glenda Berry
We purchased a 2020 Jeep Grand Cherokee Limited X from Georgia. Randy and Grant were very helpful navigating us thru the necessary steps to get my car from Iowa. Friendly, quick to respond to text and emails. Made a very smooth transaction for us. Car arrived and was exactly as described and pictured! We appreciate it guys!
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July 2023 by Tim and Brenda Njus
We were desperate looking for specific vehicle make/model/color. Used the Chevy. Com website and found our dream truck at Shottenkirk! I called the dealership to ensure vehicle was available and spoke to Keith. He was so helpful, knowledgeable, and pleasant to do business with. Felt like a casual conversation instead of a sales line. Drove 2 1/2 hours to pick up the truck and it was cleaned, full of gas, and pulled right up to the front door. Worked out preliminary budget and pricing with Chris. He explained all of our options and made the buying experience awesome. Unfortunately they’d sold so many vehicles that day we had to wait ten minutes for the finance office to catch a break, but we were in and out and driving home in our new truck with absolutely no surprises or regrets. We will gladly drive 2 1/2 hours one way to work with this group again. They were amazing!
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July 2023 by Google user
We purchased a 2020 Jeep Grand Cherokee Limited X from Georgia. Randy and Grant were very helpful navigating us thru the necessary steps to get my car from Iowa. Friendly, quick to respond to text and emails. Made a very smooth transaction for us. Car arrived and was exactly as described and pictured! We appreciate it guys!
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June 2023 by Rick Zaehringer
Kevin and Dustin are very Professional and courteous. They helped me get a truck that I always dreamed of having! I still can’t believe it! I still have a few accessories that I need to get from Shottenkirk.. like Denali Mud Flaps, a chrome hood deflector, security cameras, all weather floor mats, gmc cargo bed mat, tailgate step lighting, and I’d really like to have the audio kicker system that is installed into the tailgate!I can’t say enough about the Shottenkirk Dealership in Fort Madison, Iowa. They are by far the best Dealership around the Midwest! I wouldn’t hesitate to drive out of my way to go to this dealership! Especially Dealing with the Sales associate Kevin and the Sales Manager Dustin! They go above and beyond to help you! They by far deserve a most generous pay raise! Without them and the whole Shottenkirk Staff there.. getting the truck I could only dream of having would still be only a dream. I salute you all for an incredible job and outstanding Professionalism!Sincerely,Ralph Zaehringer, USAF RETIRED
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June 2023 by Chaz McVay
Worst dealership I've ever done business with. Not only were they extremely greedy, but they lie. They failed to disclose that the truck was submerged in water past the axle vent. They claimed it was "certified pre-owned" and checked over by their mechanic, yet somehow they failed to notice the water in the rear axle. I've had issues with my vehicle since day one. Stay far away from this place.
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February 2023 by Min. Ronald Waytes Jr, MTh
I have been with this business for many, many years and have purchased several vehicles through their excellent, professional, knowledgeable, awesome service/maintenance, and repairs departments. I triple recommend this Fort Madison based location for ultimate treatment and respect!
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February 2023 by Brenda Martin
Buying my 2017 Sierra Denali was such a great buying experience. Brian our salesman and Dustin the sales manager were great, easy to work with and super accommodating. Everyone from start to finish was very friendly & professional. Thanks again Shottenkirk for a great buying experience.
