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October 2025 by Cole Smith
Poor customer service
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September 2025 by jeanne pinder
Amazing! Paul not only sold me the product to fix my problem, but also spent his own time to fix it for me -- a thing I could not have done myself. This store is a gem. And Paul is a gem. He (and his staff) are the hometown, full-service, everything you need hardware problem-solvers we thought we had lost with the Big Box Stores. Thank you, Paul!
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May 2025 by Matthew Allen
I purchased a toilet and when it was scanned, it scanned for $140. Because the difference in price online, I wanted to verify it was the correct product, because the price online showed $180. After confirming it was the correct product, (and doing all the leg work to confirm tha) they increased the price $40 in by the time I got to the front, and the owner claimed the original person that scanned it, scanned something wrong. But the owner didn’t scan anything and just charged me the online price! Because I was in a pinch and unaware of any other place that sold toilets in Grinnell, I begrudgingly made the purchase and decided to take it up with Ace corporate. After discussing it with Ace corporate, they told me the stores can charge whatever they want and I’m SOL. Overall, this is a terrible business practice by a large chain like Ace, as someone who does construction for a living and spent over 50k in materials last year, I will never shop at an Ace hardware store ever again. And I certainly, will go out of my way, to ensure anyone I know, does not shop at this specific location ever again, due to their complete lack of integrity. You know, I would have been totally cool if they just said that their system hadn’t updated the price, or they priced it wrong, but instead the owner tried to throw one of their employees under the bus and then refused to scan it. They also don’t have public restrooms, which is pretty absurd in 2025.
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April 2025 by Phillip Toth
Always friendly and helpful. They have everything I need for home repair and maintenance and then some.
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February 2025 by David Sheets
Five stars for the help getting my Rim Lock from the store. Minus one star for not letting me use the restroom. Make your bathrooms available to the public. Don't be asinine.
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November 2024 by Gary Catron
Very helpful, friendly and knowledgeable employees. Thank you for the good experience.
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October 2024 by Richard Kelm
Best place to go for anything
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October 2024 by Jeff Brunning
Wide selection, friendly employees and convenient.
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July 2024 by Stephanie Findlay
I was looking for special black hardware and they had it. Staff very helpful & friendly. You still get that personal touch here.
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July 2024 by Beau Simmons
I called asking to see if they have some thing in stock. They proceeded to tell me if I don’t have the item number, they can’t help me at all. The worker on the phone was very short and quick with the conversation. The worker I talked to, seemed to just be lazy or not care. They proceeded to say good luck to me. Very rude
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May 2024 by Jonnie Wright
We just moved to Grinnell and love the huge selection of this store, even though it is much higher priced. We've had great experiences with Linda, Paul's wife, and with Caleb, Paul's son. But our experiences with Paul have been bad, and just now, terrible. He was rude to me on the phone and he was rude to my wife in person. We will never set foot in this store again. You want people to shop local? You can't be a jerk AND charge 50% more than Wal-Mart and Amazon - way too easy to shop around you, Paul.
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May 2024 by Heather Timm
Very friendly and helpful. Always know exactly where to find what you need
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April 2024 by Arnold Burggraaf
Had what was needed!!
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December 2023 by Becky McDaniel
This store is a must in our town. We have nothing else like it. The staff is knowledgeable and ready to help. The variety they have is fantastic, they have everything. We're blessed to have this store.
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October 2023 by Mike Goodin
This place has everything
