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September 2022 by Google user
Had an incredibly awful service experience. I had a scheduled appointment to get my blower motor fixed on 1/24 at 3:30. I waited 2.5 hours before I realized the service advisors were going home. Not only did I have to approach someone myself (my service advisor went home) to see what was going on, they informed me my car wasn’t going to be finished that day and the tech who was working on it went home for the day and would not be in the next day. I waited 2.5 hours, when I feel like someone could have told me way sooner it was not going to be done. Essentially Michael and Scott forgot about me. Service was closed and they would’ve just let me sit there all night if I had not said anything. Not one person apologized and Scott even seemed annoyed to being getting me a loaner vehicle or helping me at all. Keith (my salesman) walked by my multiple times and didn’t even acknowledge me. A week later, I hadn’t heard about my vehicle. I had to call them. Still, no one apologized. Dave Wright is definitely not a dealer for the people and I will not be purchasing another Subaru. And I recommend you don’t either.
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February 2022 by Phillip Zima
Had an incredibly awful service experience. I had a scheduled appointment to get my blower motor fixed on 1/24 at 3:30. I waited 2.5 hours before I realized the service advisors were going home. Not only did I have to approach someone myself (my service advisor went home) to see what was going on, they informed me my car wasn’t going to be finished that day and the tech who was working on it went home for the day and would not be in the next day. I waited 2.5 hours, when I feel like someone could have told me way sooner it was not going to be done. Essentially Michael and Scott forgot about me. Service was closed and they would’ve just let me sit there all night if I had not said anything. Not one person apologized and Scott even seemed annoyed to being getting me a loaner vehicle or helping me at all. Keith (my salesman) walked by my multiple times and didn’t even acknowledge me. A week later, I hadn’t heard about my vehicle. I had to call them. Still, no one apologized. Dave Wright is definitely not a dealer for the people and I will not be purchasing another Subaru. And I recommend you don’t either.
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January 2022 by Justin Tedford
We just purchased our new Nissan Frontier! This is the third vehicle we have purchased from them. Always an easy experience. Never pushy and always respectful. We don’t even think about going anywhere else. Max was awesome as well as the rest of the team!
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June 2021 by Jonatan Artola
Fix my car problem really quick thanks for the great sercive
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June 2021 by Lena Posthuma
They did fabulous job
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June 2021 by dyane daoud
They are so willing to work with us. Thanks Max!!
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April 2021 by Jeff Hollaway
got right in to service with no appt. with covid my regular place requires appts. now i will chose this place
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April 2021 by Connie Mitvalsky
Service appt It was good!
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January 2021 by toby land
Good place to shop for a car
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January 2021 by Ashish Kumar
Very rude executives or the people working there are not polite at all.
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December 2020 by Michael Dodd
Great bunch of people with a great product, special thanks to Kevin Carter. My wife absolutely LOVES her Outback and if I ever get to drive it, I probably will too! ;)
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November 2020 by Sandra Ashley
Little bit of a wait today, when my boyfriend took in his car
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August 2020 by Ben Buehler
Went in hoping to get a new car and trade mine in because I heard about their deal and my car is pretty much dead, i told the guy dont run my credit unless your sure you can get me something to drive and ended up getting my credit ran and they denied me,, now i am screwed on a vehicle all together, my credit is to low to get accepted anywhere now so I will probably lose my job because I dont have a car should have stuck with McGrath, i got my last 2 cars from them when I was in a worst financial position and had no problems.
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July 2020 by Taryn Kroymann
I called Dave Wright regarding their Hail Sale, and scheduled an appointment with Josh Merrill to talk about available Hail Sale vehicles. When I came to my appointment, I was told that Josh was not actually there that day, and another sales consultant, Blane Wilson, began to help me instead. Blane was polite and asked me about what I was looking for, if I was going to trade in a car, etc. I told him that I was there for the Hail Sale, and when asked, I said I would be open to looking at other vehicles only if we couldn’t find a car from the Hail Sale. I also mentioned that I’d be open to trading in my car, but that I wasn’t set on that decision yet. The first car Blane showed me was not part of the Hail Sale. As it turns out, none of the cars that I was shown that day pertained to the sale. Blane mentioned that there were only a few cars left in the sale; but I was not told nor shown what cars were available, how much any of them were, or any other information about them. This felt like a “bait and switch” tactic - I was lured in by savings, but then only given the options of much more expensive cars. If there were no cars left at all, I should have been told that when I called to specifically ask about Hail Sale cars. If there were only a few left, I don’t see why I couldn’t have been told a few details about them. As far as the cars that I was shown, the first few did not fit my wants at all. The only matching characteristic between my wants and the cars shown to me was the body style. Furthermore, I was asked and gave my budget at the beginning of the meeting, and the cars shown to me either did not yet have a price set, or the price was extremely outside of the number I had given in the first place, by several $1000s. After a I was shown a few unsatisfactory cars, and I had repeatedly expressed my interest in other brands, models, years, prices, and mileages; the New Car Manager, Marc Wallace, was brought in. I could hear Marc and Blane talking behind me, seemingly frustrated that I was not interested in their available cars. When Marc came to speak to me, the gist of his message was that what I wanted was not possible. That would have been perfectly fine – if they don’t have the inventory I was looking for (which they didn’t), nor the ability to bring it into my price range (they didn’t), then I could simply be done and search elsewhere. However, I was then patronizingly asked what price range I “think I’m in,” with these cars. Several of the prices of these cars had not been disclosed to me, but by looking up similar cars at other sites, they were consistently over my budget. I came into the dealership specifically looking for highly discounted Hail Sale cars, so of course the price I was willing and able to pay was below what the “full price” for some of these cars would be. I find it extremely irritating that I knew what my budget was, knew specifically what types of models of cars I wanted; yet was seemingly patronized when I didn’t accept the limited inventory of full-price cars that they had. I was then showed a car that was a brand that I wanted, but not an ideal model. The price, however, was nearly $7,000 over what I had told them I’d like to stay under. All they wanted from me was a sale, and it didn’t matter what they had to do to get one from me. Even after leaving the dealership, I received an email utilizing scare tactics against me (telling me my current car will break down and cost me thousands to fix), still trying to persuade me to purchase a vehicle grossly out of my price range. Bottom line, I went in looking for a specific deal (the Hail Sale), and was shown zero of those cars. I was patronized for knowing exactly what I wanted and the dealership not being able to provide it. I wasted 3 hours of my day at the dealership when all of this could have been avoided by simply being honest and upfront with prices and inventory (specifically what Hail Sale inventory was left), and by respecting my decision when I told them upfront that I didn’t think they had what I was lo
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July 2020 by Kevin Birkhofer
I had a diappointing service appointment this time, not the normal experience I have had over my years of using this service department. I got there 15 minutes before me appointment time and yet the vehicle did not move for another 40 minutes after the scheduled appointment time. The appointment was for an oil change and tire rotation. The tires were rotated, but the tire pressures were not adjusted from the previous tire pressures per the front/back requirements. The fluids if checked, were not filled as indicated by the low level of wiper fluid. I was told the cabin and engine filters needed immediate attention. I found that interesting since the day before both were serviced by myself? I guess they never physically viewed them, just based the recommendation on the odometer mileage? Dave Wright's service has always been top notch, thus my disappointment, late and not done right. The service director did offer to come get my car from home and have it rechecked.