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July 2023 by AS Sparrow
Lisa was so helpful today, during our call. She suggested something I hadn’t thought of and helped solve my problem. The kindness of others truly meant so much to me today. And also, to have someone answer the phone at a post office-this does not happen in Colorado!
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March 2023 by sally brause
Every time I come into the Hiawatha post office, the staff is helpful and friendly! Kudos to the team for great customer service!
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December 2022 by Sandra Drake
This post office loses more mail !! You can not count on them to deliver anything~~Just pathetic!!!
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September 2022 by Denise Johnson
Hiawatha post office is convenient. I like the location. Except there is one female there. That is always rude n very short. DOES NOT WANT TO GO OUT OF HER WAY FOR YOU. Older lady brown hair and has glasses. Her number is 6. I'm treated poorly anytime she's there. It takes everything in me not to be rude back. She doesn't deserve to work with the public. I wonder how many people she does this to. Today she just dropped two of my boxes in the bin. Instead of bending over and placing them in there. I know for a fact in there training. There not suppose to do this. It's time for her boss to get rid of her. She's the only one that acts this way.
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August 2022 by Michele Foster
I can not get through to talk to anyone! I been waiting on a package for over five days but it was sent priority mail @ 3 day 1. When I look to see where it is at it been sitting in Des Moines for the last three days!!! Why is that!! CS yeah can't get through to them these automated robots keep hanging up once I say customer service!! Please do better!! I really wish I had my grandchildren clothes!!! Not good very disappointed!!!!
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March 2022 by Kyle F.
My family moved to Hiawatha in the summer of 2020. We have had many disappointing experiences with the mail service in our neighborhood. We are constantly getting our neighbor's mail ( at least twice per week) and missing pacjages.
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December 2021 by Hippo Dan
Best USPS experience ever with Judy. Strongly recommend this location. Visit even changed my impression with them big time
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October 2021 by Emily Johnson
Ms. Suzie, the clerk who helped me, really went above and beyond! She found alternate packaging for my small item that saved me $4 in postage. Thank you so much for your help, Ms. Suzie!!
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September 2021 by Michele Pebblez Wright
I can not get through to talk to anyone! I been waiting on a package for over five days but it was sent priority mail @ 3 day 1. When I look to see where it is at it been sitting in Des Moines for the last three days!!! Why is that!! CS yeah can't get through to them these automated robots keep hanging up once I say customer service!! Please do better!! I really wish I had my grandchildren clothes!!! Not good very disappointed!!!!
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April 2020 by Pamela S.
They are friendly, courteous, hardworking real professionals. They get the msil delivered on time.
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February 2020 by Troy Green
Wonderful staff, they go above and beyond! They are extremely helpful and very patient people.
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May 2019 by Chad Hoffmann
Fast and friendly
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March 2019 by Prashant Pathak
Good infrastructure and friendly staff. No issue with parking as well.
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October 2018 by Elle B.
I actually made my boyfriend turn around to go to this tiny post office versus the large one on Council. For one, I didn't realize the big one was anything more than a distribution center with the little army of LLVs I see filing out in the mornings. But also, I've come to love this location over the past few years. On more than one occasion, I've shown up a bumbling mess and the staff have been capable and gentle helping me on my way. Always willing to help you find the best deal, even in the most unique ways. Above and beyond friendly, like the small town post office of your dreams. Good things really do come in small packages, y'all.
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July 2018 by 64hedgehog
Had a simple tracking question but they couldn't help because I live in Cedar rapids!!! I asked if they aren't all UNITED STATES POSTAL SERVICE employees??? despite being the only customer she was too busy & directed me over to another post office. Sure makes me proud to pay my Federal taxes
