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September 2023 by Anna C
We had an excellent experience at this dealership. All staff were open and honest and didn't try to upsell us when we gave our budget. They made a deal that worked for us and our needs. They even offered to deliver the car to us for free if we couldn't find someone to help us pick it up. Would definitely recommend this business.
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August 2023 by John Hendrickson
They charged my aunt $427 to change a running light light bulb in a 2016 Ford Escape. You want to talk about scamming and taking advantage of an older lady. Best part is the bill doesn't even break down the labor time and what the other $425 was for. Diagnosing a bad light bulb? Get real. This is insanity, especially in an already terrible economy. Bill Colwell should be absolutely ashamed.Update: Bill Colwell reimbursed my aunt for the $425 "diagnosis" charge.
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August 2023 by Samantha Quam
I purchased a Ford Certified 2020 Explorer with 21,900 miles in January, which means it has a full safety inspection before being sold and a few other perks, like a full tank of gas. In June the brakes started speaking while driving, not braking. I was told the brake pads and rotors needed replaced, as well as a damaged flex pipe. I took it back to Colwell, where this was confirmed. After waiting 6 weeks for a response, I was told that they "could not get on board" with covering the issues. I was told the inspection would have caught these issues, which was done in October (3 months and 1,000 miles before I bought the explorer). I tried explaining a vehicle with this low of miles should not need new brake pads and rotors, but Bill Colwell will not stand by their Ford Certified guarantee or extended warranty. The brakes now shudder and vibrate and I'm stuck paying thousands of dollars in repairs.
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August 2023 by Jackie Andrade
The sales department was great but the service department has been the worst. I took my car in because of rattling noises in the wheels and they found everything else except the issue(bottom arm bushing). When I asked why that hadn’t been found they said “oh we did see that it was broke but it’s not to worry about and there’s no noise coming from it”. So if it’s broken they don’t fix it. It’s been 2 weeks since my car got taken in and I still haven’t gotten a call back to get it fixed!!! Worst service department ever!!!!
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August 2023 by Dylan Lewis
Sales team is pretty good. Brought our explorer in for warranty work. Service has been a nightmare. Do better Colwell!
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July 2023 by Pat Bitel
Always receive excellent service. I have bought all of my vehicles here since after high school.
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June 2023 by Noah Summerhays
The first and last time I will buy a vehicle from them. I traded in a race truck. F150. They had lots of trucks on the lot but none were as powerful as mine in the half ton class. It had a 6.2l engine. They told me what they were going to give me for the truck without knowing it had a 6.2l engine. When I tried to negotiate They said my tires were bald. My truck had brand new racing tires on it because it's a racing truck. Not a mud truck. The only reason I bought the truck I did was because used vehicles were all of a sudden worth a lot more. If you are looking for a truck dealership that knows about trucks you should not go here.
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May 2023 by aaron wilson
Purchasing a vehicle is always a stressful process however The Sales and Finance team at Bill Colwell Ford made this a smooth transaction. I purchased a 2021 Ford F150 Limited.Braden, my sales contact, was very responsive to my texts and emails throughout the purchasing process. I purchased this truck remotely after seeing it online, not seeing in person nor test driving as I lived 500 miles away. Braden made sure I knew ? what I was buying with a video walk around and assuring me that their 100+ point inspection was completed. Braden arranged transportation from the dealership to my door step, there were a few hiccups with the specific transportation contractor used but it ultimately made it back to Indiana safely.All in all Braden, Dave and Blake were great in answering any truck related or financial questions I had during the purchase my my 2021 Ford F150 Limited. I would highly recommend this dealership and would purchase from them again.
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May 2023 by Marc Nuñez
I bought a pre owned 2021 F-150 Lariat from this dealer a few weeks ago my sales rep was mike gleason he was a very nice honest guy great to work with very straight forward. I would recommend him to work with if you are looking to purchase here! thanks again Mike and your team
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May 2023 by Michael Dunt
Again, they never cease to disappoint me. If the Service manager tells you 45 minutes to a hour and your vehicle will be fixed and done, it WILL be double that. If they open the Hood, check and make sure they have Shut and Latched it completely. First thing I did when I got home was remove the BillColwell advertisement sticker from the tailgate of my truck.
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April 2023 by John Griffin
The finest Ford Dealership in the area I made a 7 hour round trip to get my truck I would do it all again tomorrow. Other Dealers Ford or ???? Could learn a lot from Bill's TOP NOTCH and PROFESSIONAL crew from start to finish. Congrats Bill and Thank you
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March 2023 by Brent Burt
New purchase over the phone. I showed up at this dealership and I was well taken care of. There was a personal feeling of concern by the management and staff that my experience was to go as expected. Swift and thorough purchase. I recommend this dealership. Well done!
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March 2023 by WILLIAM HENNINGER
Always great pricing, great work, great customer service and a fine product.I love my Platinum Ford Explorer.Thank you Colwells.
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January 2023 by Joe Mccallum
Colwell and their team of sales and service is the best around. This was my first time buying and serving a vehicle from Colwell Ford. Extremely pleased and didn't feel pressure on my decision. They gave me plenty of options on my request for pricing and features I was looking for on my next F150. I did have to bring in my vehicle for service, unfortunately the part was on back order for a unknown time. They where very clear on what was happening and what i was going to expect with the situation that was ahead. They worked with me every step of they way and as soon as that part came in they have it on and out the door! Very pleased with my experience and I will be a returning customer. My wife is due for a upgrade so we will be coming to Bill Colwell and their team! Highly recommend them to everyone I talk to! Thanks again Colwell Ford!
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November 2022 by Magnum Star
I've had a great experience with Bill Cowell Ford. Sales staff made sure I got the vehicle I was looking for and service has been simple and friendly so far.
