Goodwill Independence is a well-organized and clean store that offers a wide selection of clothing, books, movies, and home items. The store is known for its friendly and helpful staff, creating a pleasant shopping experience. Customers appreciate the good condition of the merchandise and the variety of sizes available in clothing. Many mention that they often find books in excellent condition, sometimes even the ones they have been searching for. The store's layout is neat, although some wish the books, movies, and CDs were arranged in order to make browsing easier. Prices are generally considered reasonable, especially for sets or items without flaws, though some feel that individual prices for clothing could be better. Special items like jewelry are typically held behind the register and listed online for bidding, which may limit in-store browsing. Overall, visitors enjoy returning to this Goodwill for its good selection, cleanliness, and friendly service, making it a popular spot for thrift shopping in the area.