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September 2023 by Jen P.
Truck was dirty and said it was due for an oil change. The beat up, rusted car carrier broke down 700 miles from my destination. They told me they couldn't switch it out until sometime the next day. So I didn't even get the use of the trailer for almost half my trip. Someone else had to drive the car I didn't want the additional miles on. Go somewhere else.
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May 2023 by Jim D.
You can rent here if you want, but my experience has turned me off of Budget permanently. I recommend U-Haul or Penske if you want to schedule a vehicle in advance. I rented a truck in March 2023, paid for it and received a confirmation, received the receipt, and was ready to go. The day before I was to get the truck in May, I got an email reminding me that I had a rental the next day, another email asking if I wanted the insurance, and then two emails telling me that my truck was canceled.Phone calls to this location goes straight to voicemail that is always full - what a joke. Calls to the various Budget customer service numbers could get transferred to dead ends. Eventually reach someone who told me that budget would fund up to $250 above a different rental with the competitor and I had to do was send them the receipt. That's not much help when you have to move.What inspired to spend three minutes of my life sharing my experience was getting a notification that Budget's email servers refused to accept my email asking what happened to my rental. Budget is not a good choice, especially this Budget.
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January 2020 by John Erwin
Helped me out wonderfully
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October 2019 by Herkey1
Both ladies very friendly, super nice. very good deal better than other rentals in area. Upgraded due to lack of car I reserved which was great. Only negative was the cars antenna was broke didn't have radio the whole trip. But due to their great customer service they still get 5 Stars
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August 2019 by Wendy Robbins
My son got a great rental. Very personable sales staff!
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August 2019 by N M
The lady working didn't seem interested in getting us a vehicle. I think we interrupted her phone time. It is located in a dealership. Most uncomfortable I've ever been. She acted like she was doing us a favor just by talking to us. We didn't rent anything from her. We found a better establishment.
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August 2019 by Lauren Mills
The best rental in iowa City!!
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July 2019 by Laurel Mastro
Barb is a hero! She helped us get home in a real jam when our car unexpectedly broke down outside Iowa City. She was helpful, personable, and gave great customer service. Would definitely recommend renting from this location. Thank you, Barb!
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June 2019 by Michelle Schupmann
Barb was a delight to work with and was so kind and helpful. She quickly placed my son in a rental so he could return to work after his involvement in a fender bender on 380. Would definitely do business with Barb and her staff again!
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March 2019 by Jenny Lewis
I extended my reservation for 12 hours and was told that my total charge would be around $70, it was implied that would be my total for the duration of the rental, not the total for the 12 hour extension. When I called regarding these additional charges, I was repeatedly told the same thing over and over and that the charges were correct. I paid nearly the same amount for the 12 hour extension as I did the original 3-day rental. I was very misled about the extension charges and when speaking with customer services they didn't even attempt to make the charges fair.
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March 2019 by barbara sexton
Great prices and great staff!
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February 2019 by Beverly James
Great service. Quick, easy and helpful
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December 2018 by Caleb Colton IV
Budget is a great place to rent a car from. I always get excellent service, their vehicles are always reliable, and Barb and Justin are the best. If you're looking to rent a car look no further than Budget in Iowa city, Barb and Justin will take care of you!
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December 2018 by Justin Seegmiller
competitive rates! excellent customer service! always a joy to work with :)
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November 2018 by Drew McGovern
They Canceled my reservation initially, and then later told me on the phone that they would actually hold the reservation. I was happy to hear this, because my move was only two days later. The day of the move I go to pickup my truck, and they don’t have it anymore! I was blatantly lied to over the phone by this Iowa City location. Do NOT bother trying to use this location for your move. They didn't even offer a future discount or an apology.
