-
April 2023 by Google user
Go elsewhere. All the bad stories are true… as I’m sure are the good. But in my experience, all bad. They financed me a car that wasn’t what I signed up for. When I bought the car, I did research. All came back good. Signed all the papers saying such was true on their end. I traded them a very nice mustang that was beautiful. Anyways, I recently I went to a different dealership to upgrade my ride. They found out on a report that it has structural damage. It’s been a mess trying to figure it out the real truth as Carousel Pre Owned comes up with every excuse as to why that’s not true or they just don’t know. They said they have no report of it ever being in an accident except when I was rear ended last year. The structural damage is from 2019. Way before I bought it. I’m sure all they did was search Iowa. I called them as I wasn’t happy about it… they told me they would buy my car back. Which makes me think they don’t want any problem. That was a month ago. And now… Every time I call, I get a sent to voicemail cause the guy, Tre, who sold me the car is busy ALL THE TIME. It’s just they know who I am. They aren’t trying to make it right. They truly don’t care. Take your hard earned money and spend it elsewhere. You won’t regret it.
-
December 2022 by Michael Hild, Jr.
Usually don’t leave review but I have to say that if you stop into Carousel I’d ask for Derek. He genuinely helped us pick out a good vehicle and wasn’t pushy nor did he try to show us more expensive vehicles to push us into something we didn’t want. After visiting with a few other dealers it was nice to find a guy who understood that we knew what we wants.
-
December 2022 by Emily Miles
Derek is a great person to work with! He looks at the details of your car and makes sure you get the best deal possible. Need a car? They'll work with you on a trade right then and there!
-
December 2022 by TaWhiyia Whitney
I appreciate this place they are nice and helpful especially Andrew. I will definitely be purchasing through them. If your not getting your car from here whatare you doing??? Go out ask for Andrew tell him I sent you!!!
-
December 2022 by Brooke Casella
We had a great experience with Jordan Smith! He listened to our wants and needs and we ended up with a great car. Highly recommend working with him.
-
December 2022 by Kent Corbin
Derek at Carousel offered me a very fair and hassle free price for an older Yaris I was looking to sell. Derek was a pleasure to work with and personally gave me a lift home after completing the transaction in under an hour. These guys are friendly and professional.
-
November 2022 by Jacky Zales
Be Aware! They don’t disclose accidents! I bought a car from them back in Feb 2022. I asked the sales guy Taylor Spain if the car had any accidents he said no and provided me with a car report showing a clean record. Now looking into do a trade in I discovered thru a carfax pulled in another dealer the car has been in accidents.They don’t do full disclosure of damages per Iowa law. So disappointed! Same owners of Carousel Nissan Iowa city . You can’t trust dealerships no more!
-
November 2022 by Dustin Anderson
I will NEVER recommend this place for anyone to buy a vehicle. I give this place a 0 star. Purchased a car about two months ago, also this is the second vehicle purchasedat this dealership. The A/C was not working before purchasing the vehicle. The dealership said they would fix the problem. Come to find out they did not fix the A/C issue, just charged up the A/C so it would work when picking it up after paying for the vehicle. Two weeks later the A/C stopped working again. With in a month the vehicle broke down with the water pump going out and two weeks after that the turbo went out. I went in to the dealership to discuss all the issues and to see if there was any help with a vehicle that had this many issues in two months of purchase. The dealership does not care and has terrible customer service! I recommend going anywhere else and not purchase from these crooks!
-
November 2022 by Natalee Eckley
I wasn’t able to buy a car from them, but the service and help I received was great. Rico and his finance manager did everything they could for me to get the vehicle but unfortunately on my end I couldn’t get it. Their help was much appreciated!
-
October 2022 by Tracy Gach
My son was looking for a truck. He isn't mechanically inclined and purchases a 1998 Chevy Diesel truck with 298k miles at a price around $6k. The truck needed new batteries--found this out the next morning at 20degrees. They admitted they jumped started the truck that night for him, unbeknownst to him. Truck needed an additional $1500 to be road worthy (batteries, starter bolted correctly, and leaking brake line). He would not take back the next morning, we even offered a $500 "rental/stupidity" fee. The manager said, nope, all paperwork signed. They knew my son did not know much about trucks and screwed him royally. In my opinion, the truck was a $2500 truck at best. My son is realizing a very valuable financial lesson and what it means to be upside-down. The only way to turn this around is for them to offer to buy it back. Rental/Stupidity fee still stands.Do you homework on used vehicles AND the people you buy it from before signing.
-
October 2022 by Marisa Vargas
We had a great experience today! Taylor Spain served us very well. Excellent knowledge and thoughtfulness! He went above and beyond to get my son into his "first" official car?
-
October 2022 by Ashley Hepker
I can't say enough about this place & the guys there!! ???When Dominic reached out to me, I initially rolled my eyes, expecting him to be another stereotypical "car salesman". Even after he explained his yrs of financing experience, I expected him to enter my info, see the denials for himself & to not hear back (other than maybe a followup-"sorry, good luck"-letter in the mail)..He proved me wrong.Dominic & Carousel were exactly who I needed on my side to finally get approved & into a reliable vehicle (not to mention, start rebuilding credit that I'd walked away from & given up on years ago) +able to give me more than my trade was worth!**If you're out there working hard & w/a budget to finance, but are finding it IMPOSSIBLE to get approved for lending in today's market due to bad credit/low credit, old credit, & you're ready to give up:Don't.GIVE THEM A TRY!**
-
June 2022 by Chuck Johnson
Salesman give us a deal on a car that listed at 9,900. The deal wound up would be $21,540 after paid off. We declined that stupid offer.
-
May 2022 by Christien Davis
What a fantastic experience this was. I worked with Dominic for 3 days prior to ever going into the location. He was so very helpful and knowledgeable in regard to not only the vehicle but credit as well. Once it was time for the appointment in person, the entire staff, ( even the boss, John the General) went above and beyond what I expected this experience to be. I will absolutely be doing business here again. What a great team!
-
April 2022 by Leslie H
First time solo car purchase with help from Felton. He made the process easy, was very personable, and helped answer my questions. I learned that I need to work on my negotiating skills with trading in my car, but very happy with the car I walked away with. I do wish that I was able to walk away with all the features in the car working and a spare set of keys. Still hoping the spare set comes up!
