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January 2024 by Jack Hayden
Raffy was awesome, I cracked my bumper on a snow bank at 9pm and I called him. Long story short he gave me a rental and got right to work on my car that night!! Awesome dude
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January 2024 by Erica F
Great service! I needed new tires and they got them in fast. Will be doing business here again!
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January 2024 by Breyden Burks
Took my car in for a window repair and due to the cold the window didn't sit properly. Told Raffy about it immediately and he got my car back in, window replaced, offered a loaner, and even vacuumed show no outside dirt when working on my car was left behind. Will definitely be going back and recommending these guys.
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January 2024 by McKenzie Pendry
I am so happy I found Number One Auto! After being quoted an arm and a leg at a dealership for my brake line repair, I called Raffy. He was able to get me in on my schedule and it was only about an hour start to finish once I got there. He was open and honest about pricing, and was super reasonable. He even offered me lunch! 10/10 customer service, and the prices are even better. Highly recommend!
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January 2024 by Nikolas Martin
I’m sure that it’s a very reliable place for people that know about the issue of their cars, but if you’re a college student don’t go here. My girlfriend brought her car here recently after having a loud noise occur on her rear driver’s side tire. This business tried to say that the problem would be a $1,500 operation, stating that it needed all new brake rotors, pads and calipers. ? was hard to believe and the price was even more unbelievable, as that is not even close to the average price for that type of operation. To make it worse, the noise seemed to have nothing to do with any sort of braking issue and the pads weren’t hot when I examined them, so we declined the service. I took it to another place that I trusted, and of course the issue was nothing like what this place tried to describe.What the issue ended up being was a loose tire due to un-tightened lug nuts, which is obviously a free service ?The fact that this place could not identify THAT issue and let my girlfriend drive off the lot was dangerous, and I’m thoroughly convinced that a scam attempt was made due to her lack of knowledge on cars.Reply to your response: We drove off the lot as there was absolutely no way you were getting anymore money from us. We had already paid for a wrongful diagnosis, so $1500 for a non existent issue is insane and wasn’t going to happen. You knew the moment you threw that number out there what you were trying to do. My “miles” comment was a nice way of saying “no way are you getting that”.As for the location of the issue, we said that it was a noise with the wheel, we never specified where it was because we hadn’t ever dealt with that noise before, so I don’t know where that response over the area of the wheel came from ?? And as stated, the issue was not an issue with the brakes, it was with loose lug nuts, which anyone on earth can fix if identified. We pointed where the noise was coming from, paid for a diagnostic, and still didn’t get a proper diagnosis.However, I got new brakes anyways as we were advised by the other mechanic that they only had another couple thousand miles left on them. The total cost for that was $100. Not $1500, good effort though.Additionally, how could you identify the issue that you claim was wrong with the tires without taking the tire off? Which in turn would have exposed the loose lug nuts? Have a good day.
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November 2023 by Joshua Grandstaff
Avoid like the plague. The man berated me over the phone because I was rude enough to ask why I was being charged $400 for an estimate. Found out my engine was seized and then without asking tore apart my truck to find out why. It doesn't matter it's ruined at that point. Then acts like he's doing me a favor not putting it back together. Crams all parts in my truck bed covered in oil. on top of that he thought getting an estimate meant I knew what was wrong when I brought it in. Keep asking me estimate for what? You don't know what's wrong with it. That's the pointThat's why I'm getting an estimate. Spoke to the tow truck driver and he said his company stopped towing there for months until he apologized for treating their drivers like dirt.
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October 2023 by Tyree Jones
Had a 4 inch screw in my tire i was able to call them 15 minutes before they closed. They got me in and out in about 10mins such a life saver definitely recommend coming here
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October 2023 by Lily Weinberger
Amazing experience! Treated me extremely well! Bought a beautiful car that runs great. When I ended up having trouble, they towed it for me, fixed it and had it back within a few days. 100% would recommend!Services: Exhaust
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October 2023 by Erin Gifford
HUGE shout out to the incredible mechanic I encountered earlier this evening. As I was rushing home from work/school to get my son from after school, my motorcycle exhaust hit the railroad tracks on Southgate and ripped through the metal bracket. I did my best to limp it a few blocks to Number One Auto. I'm unsure of what to expect as a woman when walking up to a shop... as MANY take advantage of my lack of knowledge. BUT Raffy without hesitation sprung into action and helped me make sure I didn't stay on the side of the road for long. Without anything but confused looks (from me) he was able to figure out the problem and solve them in less than half an hour. I had never been to this shop before and they truly assisted me in my time of need. I will NEVER stop sharing the kind experience that I had here. It truly goes along way as a woman to know that knowledgeable mechanics will not take advantage of me here. Thank you for all you did for me and my family today. I will be back!
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October 2023 by Joy Salwey Miller
I can’t say enough good things about Number One Auto. I was traveling from Illinois to North Dakota and my car started overheating. I pulled into Iowa City and realized no auto shops were open on a Saturday, except one. I called and was told to bring it on in. In less than 15 mins it was up on the lift. It wasn’t a quick fix and they needed to order a new waterpump. I had 8 more hours to drive to get home and all the hotels were booked. They were kind enough to give me a loaner car. Raffy was welcoming, understanding, personable, professional, courteous, honest and fair. He went beyond the necessary to make me comfortable and assured they’d take care of me. I’ve never experienced anything like it. I appreciate everything, thank you!! I highly recommend Number One Auto for any car servicing needs.Service: Auto maintenance
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September 2023 by Emma Arp
Number One Auto will now be my go-to mechanic. After having problems with my car, the soonest I would be able to get in with another auto shop was over a week out. While I thought my car could make it until then, it unexpectedly died while I was driving home and I knew I had to get it in some place as soon as possible. After calling multiple other shops, I was starting to lose hope that I could get it in sooner until I called Number One Auto. Raffy told me to bring in my car that night! Since I was working full time and unable to speak to my insurance that next afternoon, Raffy called them and helped sort out all of the financial details. I picked up a rental car from him that night and by the next day my car was fixed. Not only was the repair done quickly, but Raffy took the time to teach me how to check for warning signs in the future and he made sure that I just knew more about my car in general. As long as I'm in the IC area I'll be going to Number One Auto - couldn't recommend more highly!!
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September 2023 by Samantha Ruano
I had an incredible experience at this auto shop! When I was stranded, Raffy went above and beyond by not only fixing my vehicle quickly but also taking care of me by providing food. They had such great hospitality and such a great family feel to the auto shop! Their service was prompt and the repairs were done flawlessly. I'm extremely satisfied and grateful for their exceptional service! 100% recommend coming here!Service: Brakes
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September 2023 by Todd W. Smith
Can't recommend this place enough. We're 500 miles from home on a Holiday weekend, and our car AC started blowing hot air. Called them at 3p on a Saturday, and by 4:30 I was driving away with ice cold AC. Quick, honest, and straight forward. If I'm back in Iowa City and need car help I will always go here.
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September 2023 by Sam Phillips
Busy place, but they will give you great service just be patient! Vehicle I purchased has been mostly great so far. Raffy is a great guy and won’t steer you wrong. Five stars.
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September 2023 by Daron W.
Raffy is an honest and good man. Hard working business owner who does great work at a fair price.
