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April 2024 by Amy Donovan
Super disappointing if you want to do anything but buy dogs. Waited 30 minutes with no help. Just want crickets! I didn't mind the first time. I assumed something was up. Felt like I was being actively avoided today. :(
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March 2024 by Mckenzi Castillo
Very bad employees very rude and forgetful of customers and always understaffed, and how they treat the animals and not checking water and food like they should is not an ok environment for any of the animals there i go there quite often but i wouldn't recommend the pets there :/
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March 2024 by Susan Grigsby
We got our beautiful black merle Cocker Spaniel Joey at Petland. We were impressed by how happy and well cared for all their puppies were and how clean the store was. The woman who helped us was warm and friendly. They sent us home with everything we needed for our new little guy. Joey is healthy and happy and fun, but also calm and smart. He’s just a sweetheart. He slept through the night from the first night. We couldn’t be more pleased with Petland and Joey. My cousin got her Maltipoo at Petland and Rosie also has been a great little pup. I couldn’t recommend Petland more highly.
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March 2024 by meshach segbo
I would personally like to go to a store where I can get a new pet surprise my friends and yeah.i would like a store where they can provide everything I can get for my pet, and care for my pet.
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February 2024 by Nicole Fortner
I got a few fish last week one of the more vibrant ones I wanted was chewing on one that died. I asked the employee is it sick and what happens if it becomes sick? The employee said I could return it for another fish in exchange. This was for a work fish tank and I didn’t work over the weekend so now it’s been 3 days (Monday) and they won’t accept my fish died somewhere in the last two days even though it was sick when I bought it.
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February 2024 by Megan Petkewec
First time going into a pet store. Didn't go for pet needs but found some very cool stuff!
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February 2024 by RJ Murphy
Cute puppies, staff very friendly and attentive. Puppies are expensive.
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January 2024 by Julie Mulherin
Think the prices are a little bit higher. Don't carry the dog food I need.But I go there for other items
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January 2024 by Janel Fletcher
Very nice Pet Store! Very friendly staff and a great variety of products!
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December 2023 by Elisha Sullivan
Buyer Beware! I am giving them 2 stars only because the staff was friendly. However I will I share, I am very disappointed in this process.After looking at the puppy, I was told I could check my credit to see if I qualified to buy the puppy. I was told the price of the puppy and saw the interest rates and decided no thank you. I decided to not purchase the puppy and walked away. I was told as I said no, I could not find another dog cheaper there $5800 dog. This was normal cost for Bernese Mountain Dog. This is very incorrect, local breeders who are AKC registered have the dogs for 3k less.After I got home the next day I receive an email where I was told my Petland credit card is on the way. I did not authorize this as I know that would affect credit ratings. Nor do I have a dog! I was just seeing to see if I was approved originally. I called the store and there is nothing I can do, but wait for the card to call and cancel it. Even though I did not authorize wanting one. They knew that the night I left!Additionally the other reason I walked away was during looking at her I was told she was AKC registered when I asked. I specifically asked so I could make sure I was not supporting a puppy mill. I then after receiving the paperwork for her I saw she was ACA registered. Big difference, google it. Very different breeding practices. I was told by the staff its practically the same thing. I suggest doing your research before even walking in there! Very unethical business practices!
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November 2023 by Cristie Severson
Went in to adopt a dog for someone, and they were fantastic. The USDA oversees Petland, so the pets they get are coming from safe environments. The staff was fabulous. Alisha was helping us and washelpful and very knowledgeable.
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November 2023 by Rachel McGinnis
So awesome getting to play with all the puppies! I loved all of them. The only sucky part of that place is how ridiculously expensive their puppies are, it doesn't seem necessary to charge that much for a puppy, plus it's probably a better idea to go to an animal shelter to adopt a homeless dog before it gets euthanized. Shelter dogs can be just as great if not better than raising a puppie and they really need homes.
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October 2023 by Freddie Ramsay
My husband drove an hour to Petland in Iowa city to buy me a Boston Terrier puppy I saw advertised the day before. My Boston baby passed away and he knew it would make me happy and I fell in love with this little ones face. He spent time with the puppy and an associate was in the process of working on his financing paper work when another associate sold the dog to someone else. My husband is not one to make a scene. But what a terrible experience!! Don't these associates talk to each other or have a policy in place so this doesn't happen?? After hours he left empty handed, to tell me they sold the puppy out from under him. The manager did reach out and leave a message asking if there was anything they could do. Like what for example? Give us the dog we were in the process of buying. You snooze you lose I guess.
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October 2023 by kaitlyn koranda
This was probably one of the worst experiences I’ve ever had. Me and my Fiancé had went in to look at puppies on 10/9 and struggled to even get help to see a puppy. We finally got to see one and when we were done there was no one around. I had to leave and go find someone and when I approached her and asked for help she glared at me and said nothing. We left right after. There was also poop all over the kennels. Safe to say we will not be returning.
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September 2023 by Emily Olson
There was a sick mouse that we had to show to one of the employees. There was also mold growing IN the Hermit Crabs food, that we also had to tell an employee about. Not very happy about having to point out issues going on with the animals, that they should've been looking out for.
