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August 2023 by Leah Johnson
ended up getting charged an extra day for a uhaul truck rental dropped off on schedule, called the customer service line and only got some funds back. wouldn't use this place again.
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August 2023 by Ky Ellis
Decent enough
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June 2023 by Michael Gardenier
I will NEVER use U-Haul again. When I rented the truck, after they changed the pickup location, they made no mention of a mileage limit and then charged me another $200+ for going over mileage. I obviously knew how far I was moving and if I was aware of a mileage restriction, I would have selected a plan with more miles. This is completely disingenuous and a great way to gouge more money out of people. When I chatted with a customer service representative, they told me that it was mentioned in the contract and basically I’m just stuck paying the ridiculous surcharge penalty.
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February 2023 by Lainie Jackson
Very unfortunate experience with customer service, and would never recommend this. The drop off time for my ubox container was pushed back 5 hours. Movers were scheduled for the original time I was given when I ordered the ubox. Upon calling to discuss my issues with this change I was hung up on while holding, placed on hold again for 2 hours, given 3 different phone numbers to call, and yelled at: being told my the customer service representative from Iowa City “If you’re going to keep complaining I can push your reservation back to August” (my reservation is for July).
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February 2023 by Randy Camden
Trailer was clean and ready to go
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February 2023 by Shawna Kannel
We picked up a Cargo Van and used it for less than two hours. We dropped it off in the exact condition it was picked up in and was charge $470 in supposed damage. Tried contacting customer service, on hold for 30 minutes and was hung up on. Did live chat that was recommended and they ended the chat after waiting 25+ minutes without speaking to me. Customer service is awful. Will be getting to the bottom of this because we will not be paying for damages that we did not cause.
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February 2022 by craig sundell
Great location but poorly staffed.
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February 2022 by Nifer Comstock
We actually had a good experience at a uhaul. Great professional service.
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February 2022 by Kris Fultz
Very VERY busy great service.