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March 2024 by Julie Roman
Staff is kind, attentive and helpful--they don't make you feel stupid if you've never shipped with them before!
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March 2024 by Gokul Patil
The staff was professionally sound and helpful. Nice service. Thanks UPS.
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January 2024 by Jocelyn B
Stopped in for the first time today, wasn't sure if I was going to be able to ship without a label printed or item packed. The place was running like a well oiled machine, everyone super professional and knowledgeable, friendly attitudes. A young woman walked down the short line getting people started, when I got to the front everything was all set and I just had to hand them my items. It was as easy and pleasant as could be.Thanks!
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December 2023 by Greg Johnson
I began using the Highway 1, Iowa City, UPS Store location many years ago shortly after it opened. I used their mailbox service for a while and found that helpful for receiving packages from various carriers. Amazon returns are easy. If you stop by during a busy lunch hour, there may be a line. When it gets busy they will sometimes have extra employees available with one person carrying a portable scanner to speed up the process.
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December 2023 by John Mikelson
They found the right sized box and packed my returns for me. Exceeded my expectations
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October 2023 by Gwen Schmitt
I arrived 3 minutes before they closed. Employee says we recommend coming in 10 minutes before they close. We'll I drove 20 miles because I had to come to town and didn't realize they closed at 6 p.m. Had large bill and wouldn't take because they were a small business ? UPS is a small business.???
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October 2023 by Yailin Reyes
Always quick and they always knkw what to do. When I have questions about a return they always are very helpful.
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August 2023 by Mariah Edgington
Excellent, fast, professional service every time I've gone there. Highly recommend
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July 2023 by Cynthia McLaughlin
UPS is a wonderful company. Great customer service. Great efficiency. The UPS drivers do a fantastic job too. I appreciate UPS
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July 2023 by Sofia Muñoz
Great service! But they don’t sell stamps, so be aware
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May 2023 by P W
Exceptional service! They packaged a large painting I needed to ship for a very reasonable price (do not even try to do this yourself) and I could not have been happier or more impressed with the quality of their work. So appreciated and highly recommended!
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April 2023 by InBoccaChiusa
Up to a few months ago, the staff was very friendly and helpful. During the last few days, they have hired new staff. Two of them have not been trained properly, are not friendly and have made mistakes in my transactions. Just today, I went there to point out a discrepancy in cost between two packages containing the exact same thing and going to the same address. The difference was about $30. The explanation they gave me was that the person charged me incorrectly in one transaction (the lesser charge), but the other transaction (the higher charge) was correct. I have been going there for years, to return Amazon stuff but mainly to mail my drawings. The staff made numerous assumptions about my claim of overcharge, treated me poorly, and I was expectedly angry. A terrible experience. I hope things change at this location.UPDATE: The manager at the location called me back and generously and kindly refunded one of the transactions. He did not have to do that and I am very grateful.
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November 2022 by Call Me Kawi
This UPS location is always great. Staff are always friendly and quick, and always knowledgeable. Always enjoy my experience here!
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October 2022 by Okwudili Nebeolisa
I like that there was someone who literally walked from one person to the other in the queue, asking if they were there to return packages from Amazon
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September 2022 by Sigrid Bell
Extremely slow service - no one there cares, several employees will just mill around while people wait in line. Employees park carelessly in the few parking spots available in front of the building in a crowded strip mall. Employee who does end up helping you will likely be rude. I only go here when it's literally the only option
