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July 2022 by John F.
The worst of the worst. Horrible experience with attempted refi in 2021. Don't waste your time, people are incompetent and deceitful.
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December 2019 by Ashley S.
I chose the branch I wanted to go to on Yelp reviews. Yup, I said it. And I Yelp baaaasically everything I do. I was not disappointed by this branch at all! Ok that's a lie, I was disappoint by the wait time because all I literally had to do was add a phone number and it took about an hour of waiting for an available representative. Other than the wait time, the teller that helped me was smiling, kind, and so helpful. The gentleman that helped me with my phone number was apologetic for the wait and went above and beyond! He helped me change more than I thought I needed to, and call customer service while I was there because I had a question he wasn't able to answer. I was very please with how amazing the people were at this branch! I wasn't looking forward to going to a physical location. I was bitter I had to go there in the first place (I tried calling customer service myself, but didn't help with online banking), but they made it so easy for me. The rep didn't let me leave till he knew I was able to enroll and access online banking which I was SO appreciative of!
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December 2019 by Adam F.
A solid bank with great customer service. This location is in the heart of downtown Iowa City. Though parking will forever be an issue, the people inside this store professionally handle all banking questions and needs.
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October 2019 by Nicholad Jones
Atm has been gone for 4 months now. Choose a different bank. These people are completely inept. Can't tell you when it will be back. Terrible customer service. Garbage.
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January 2016 by Seth Missiaen
Great location for an ATM. Take some money out of your checking account and then go get some frozen yogurt at Yotopia!