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January 2024 by Madysen Erickson
Got at the store just before 10 so we could be here when they opened. At 10 o’clock we went to the door and it was locked. Kept checking periodically as we sat in the truck. Sat here till 10:30am and door was still locked. No help at all. 6 cars came and left while we were here. ??♀️
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January 2024 by Tabi Wilson
Jessi was very helpful! She helped me switch my phone number from my parent’s account to my very own account. She also helped me set up my own plan. I was there for a while, but it didn’t feel like long!
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December 2023 by James Manlove
Awesome experience. Manager, Jessi is amazing. Knowledgeable, friendly talented. Her ability to multitask is like no other. She took a boring and tedious task and made it fun. Won’t go to any other Verizon retailer!
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November 2023 by Thomas B.
2 times in. 2 times satisfied. First time was to get my mother a new phone on my account; we ended up getting her a Pixel 7. The man we spoke to (I don't remember his name now) was just phenomenal. VERY helpful, very understanding in her questions, and took as long as needed to explain everything in detail.2nd time in was tonight. Her Google Pixel 7 had issues. I called Verizon's 800 support number, got a warranty replacement. Fine and dandy; BUT once the replacement came, none of the 800 customer support people could figure out how to transfer the eSIM. I spoke with them 3 different times to get this figured out; and was left frustrated each and every time. I had enough, called the Verizon Store in Iowa Falls, and Jessi said she'll try her best. $10 for a physical SIM card, and about 5 minutes after entering the store, Jessi had me squared away, new phone had the correct number & service. VERY fast and VERY friendly reps in this store! Would be happy to recommend anybody and everybody to this particular store!.
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November 2023 by Nancy Rios
I want Verizon to know that they have a Super Great Employee Named Jessie at the Iowa Falls location,this young lady went beyond her duties to help me she is friendly,smart and will take her time to fix the problem .We sure do need more people like her in this world .Thank you Jessie for your Help and time.
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November 2023 by Martin Steiner
Always prompt and helpful. Really appreciate having this great service local.
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April 2023 by Ellen Toomsen
Fabulous customer service. They always are so helpful and patient with my questions.
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December 2022 by Dawn Tripp
What an amazing store in Iowa Falls Ia. Always a pleasure working with Mike and Cody!!
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December 2022 by Nolen Steiner
Great staff and service 10 out of 10!
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October 2022 by lara yungclas
Cody was amazing. I've never seen someone hustle so hard and keep such a positive attitude. He went about and beyond and I am so thankful for his help.
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October 2022 by J D
I came into Verizon with my iPhone 11 Pro Max and I just wanted to upgrade. I went to order a new iPhone 14 and he gave me a great deal!!!! It will be coming in soon and I’m so excited ! Cody is your best employee at the store and I will definetly be back just for him ! Cody helped me greatly, and I’m glad I switched to Verizon!
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October 2022 by lacey boschetto
I went to your store on Thursday the 13th. I have an iPhone 8 and it was frozen. Cody helped me with my phone. It’s all fixed and I am so glad I went to your store!! 5 stars for Cody and 5 stars for Verizon!!
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September 2022 by Bill Pfantz
Great customer service, will be back!
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July 2022 by Tabitha Brass
Best customer service for any Verizon store! 3 years ago when my phone was dying, I went there, and they made it so easy!! Today there was only 1 person working, the store was full, and he helped everyone in a timely manner, apologized for having to wait, and really it wasn’t that long! I have recommended this place to everyone I know that has Verizon, and will continue to do so! You guys are the best
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May 2022 by Shannon L.
Very knowledgeable and pleasant to work with.