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October 2023 by Gena Schneider
I bought a car from this dealership, the people were nice but a bit snobby. Iwas told a number of times when they were adding on things I didn't want and non optional options, that luxury clients want these things, as if I was not their typical client, and maybe I am not but they were sure happy to take my money so treat me as if I am as important as a "luxury client" and recognize that different clients have different needs.
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October 2023 by El Jefé
Went in to the dealership today to go car shopping, and the employees there were not attentive at all to be honest they were lazy. After we spoke with one of the employees about shopping for a car we were told to go to the back lot to look at cars with absolutely no assistance. We spent at least 30mins and no one came to even check on us.
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September 2023 by John Oolman
Bought a 2023 S5 sportback and the process was great. Even after the sale my sales person Amar was able to assist me with questions I had. I’m looking forward to building a relationship with Audi of DSM.
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September 2023 by James Peterson
I have worked with Elvis now on multiple purchases at Audi and he always provides 5 star service. And will do everything possible to make the process quick, smooth and easy.
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August 2023 by Dustin DeGroote
Initially had a little misunderstanding on a purchase. Eventually spoke with Brent, the General Manager. He listened intently and seemed to genuinely care about remedying the situation. He also fully addressed the concerns. Was always happy with the vehicle and am happy with the dealer now, as well. Hope to do business again in the future and really appreciate Brent for going above and beyond!
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August 2023 by William Palmer
Great experience. Worked with Elvis and he was able to help get me the best price at my desired payment amount. This is my 3rd Audi I’ve purchased here and would highly recommend.
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August 2023 by Bill Blatter
I was happy with the service, my in and out time was exactly what I hoped it would be. I thought maybe the service tech could have been a little lighter of spirit, he came across as unfriendly, don't know if that is just his personality or had exterior difficulties he was dealing with, so will cut some slack, don't want to assume. I have dealt with Audi Denver, Audi Flatirons in Denver and most recently, Ames Ford, all experiences fantastic and the way you want to be treated as a person and customer. I think dealing with customers in general, it is always a good reminder that they deserve a friendly, comfortable experience.
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August 2023 by Ken Raush
The team at Audi, Lithia of Johnston Iowa stepped up. They went above the call of duty to provide us a loaner car and outstanding service while service warranty claim regular schedule maintenance was performed on our SQ5. Team prioritized acquiring the right parts with overnight delivery and coverage with warranty work in a timely fashion. We appreciate your efforts very much.
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July 2023 by kelly marshall
Audi of DesMoines really came through for us. When we drove a used Q5 off the lot, and a check engine light came on I thought we were in for a poor experience. They replaced the turbo for us, and turned a negative experience into a positive.
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July 2023 by Dee Martin
I had a great experience at Audi Des Moines! Fatima was AMAZING to work with! She is very professional, informative, and was patient with all my questions I had!!! My buying experience was so smooth thanks to Fatima and I’m SO happy with my A5 Sportback purchase!
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July 2023 by Tin Lam
Wow, Dan at the Audi dealership is incredible! From the moment we stepped in, he treated us like VIPs, no matter our looks. He answered all our questions, even after the sale, and thoroughly explained how to use our Audi. We love Audi's service
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July 2023 by Tim Averill
Absolutely one of the best experiences I have ever had at any dealership. This was my first experience at Audi of Des Moines. It will absolutely not be my last. My sales rep Jeremy was outstanding.
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June 2023 by Greg Morgan
Robyn in service does an outstanding job. She communicates well and makes sure all of her customers questions are answered. She goes above and beyond expect. I own a BMW and a Land Rover and she by far stands way above the other service advisors I deal with. Thank you!
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June 2023 by Ben G
UPDATE: 6/16 - Awesome customer service. John M reached out and immediately understood the situation we were facing. Offered to make it right and we came to a satisfactory agreement on both ends. Very impressed with how they resolved this and turned a sour situation into a positive one.Previous: 1/5 StarsDidn’t ask before “washing” my fathers Q5 that had just been paint corrected and coated. Swirls, scratches, water spots, etc. all over the paint. Have to send back to the detailer to completely redo. Very unprofessional service.
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June 2023 by Michele Carra
The oil change for my Q7 went completely wrong when the service rep called me out to the garage to leave, and the car they delivered was NOT mine. My car had been driven off the lot and to the home of another client. They gave my car to someone else; who didn’t recognize it wasn’t theirs and drove it home. “It’s happened before and will happen again” they said. The service representative called the person to return my car and more than 30 minutes later the person returned to the dealership with my car. The service reps and client laughed about the incident. I did not. My 2 hour oil change did not go as planned
