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December 2023 by Peter N.
Check out the burgers they are selling at fast n fresh Johnston! Completely raw in the middle. There might as well be bells on this thing. I took it back and they wouldn't give me another burger at fast n fresh because I didn't have the receipt, even though I had 100% of the burger in their packaging. I gave them the burger back at fast n fresh and left. I went to the service manager on duty, the lady with the bold, green lipstick, told me they need a receipt and that's the policy. Neither one of them apologized for selling me raw cow.
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November 2023 by Benjamin B.
My brother and I recently received excellent service from this grocery store right before Thanksgiving. Also, the adjacent liquor store had a nice selection of nonalcoholic beers, with a very helpful staff.
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February 2023 by Susan H.
The food at this store is typically expired on the shelves. Their produce such as blueberries you get them home and on closer inspection half are wilted or has mold at bottom. I checked for weeks on potatoes in frig section and each week it was the same expired bags of potatoes. They were a month expired and still on shelf. If you shop here make sure to inspect expiration dates and examine fruit and bay lettuce.
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January 2023 by Mark O.
Apparently their policy of "if the shelf price and the scanner don't agree, the item is free" has gone to the wayside. Item was marked 4/$5 on the shelf, register price was $2.59 each. As all the registers were self-checkout, the one visible clerk had to fumble around to figure out a way to correct the error and at least give me the correct price.No service at the meat counter or butcher shop later at night. I guess this is what happens when corporate is too busy trying to run a racetrack, sell clothes, and sling shoes.Only came here because it was late and Fareway was closed. I'll try to plan my day better next time.
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August 2022 by Roseanna A.
This store has extremely poor customer service. Often I have had to ask up to 3 different employees just to get an answer to a question, or location of an item. The checkers never thank you for your purchase, never! I must always check expiration dates on products, including meat. Produce is usually in poor condition. Hy Vee was at one time a good store, but I refuse to go there a y more, even though it is only 1/2 mile from my house.
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January 2021 by Robert P.
I'm giving this store a one star only because none isn't a option. This store has employees working at it that could care less about customer service. I have been ordering groceries delivered from this location for over a year and they have yet to get a order completely correct. Store management pays lip service to the customer when they call in, apology after apology but no change. My most recent dealing was with a person by the name of Tristan, supposedly a manager with the Hy-Vee Aisles department. During a conversation with him about another failed order he told me that he doesn't care if I get my order and I can take it up with someone tomorrow as they store was now closed. He clearly cares more about his personal time when he is being payed to care about his job.I wouldn't recommend this store if it could be avoided.
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September 2020 by V W.
This location has gone to all self checkout lanes. The lanes have been installed too close to each other so if it is busy the customers in the other lanes are closer than 6 feet. Also families/groups are moving around more in the checkout area because they are all busy scanning & bagging which also reduces your ability to distance. I totally understand that self checkout will reduce employee contact, but there need to be dividers and more space between lanes. Also there should be at least one lane with a clerk for the elderly, handicapped etc. It is quite a bit of work to scan, lookup produce on the screen, organize & bag your groceries especially when you are trying to keep a distance.
