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January 2024 by Cinda Sanders
My Boyfriend And I Had Our 07 Dodge Charger RT Worked On Here Recently, It Took Them Under 1 Day To Fix my car. They Were AMAZING, Fast, Friendly & So Polite. They Made Us Feel Very Welcome. They Provided A Loaner Vehicle Without Hesitation To Help Us Get Around While Our Vehicle Was Being Looked Over And Fixed. I Would HIGHLY RECOMMEND, WILL Be Going Back To Them In The Future. Really Great Service. I want to thank them for all the help they offered. My Car Is Fully Fixed and I am so happy. I am very satisfied. Thanks Again!!
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January 2024 by Kyle Redmond
I had my 2007 dodge charger worked on at Stephens automotive. They were very fast efficient and friendly. They even provided a loaner car. It was a simple fix and they figured it out almost immediately. They come highly recommended on my behalf!!!!!!
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January 2024 by Karley Morton
So efficient and easy! Buying a new vehicle is always nerve wracking, but it was such a good relief when we told Jeff what vehicle we were interested in and he gave us the keys and let us take it for a test drive! I especially found it nice that once we gave him all our info and all that, instead of us waiting around like most dealerships do, he let us go about our day and he'd call us with numbers and low and behold, he did and super timely and it was just overall the best experience and we will be highly recommending him!
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January 2024 by Judy Goodman
Picking up our used vehicle was smooth, hassle-free. The car was clean inside and out, plates were switched quickly, and all paperwork was ready to go. Good experience!
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November 2023 by Solee Nah
My experience with Stephens Automotive was satisfying! It was a quick and easy experience. They answered my questions and concerns about my vehicle. The parts needed for my car were expected to come in a few days but turns out they came way sooner! Great service!Service: Transmission
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November 2023 by victoria labrake
Stephen's Auto supplied us with fast and friendly service. They did a great job fixing our car in a timely manner! We are relieved to know our car is working properly and can drive around worry free!
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October 2023 by Pamela Needham
Great experience with this shop! They thoroughly traced through the wiring and fixed my seats, heating and cooling issues. Most shops would have just replaced the control not bothering to see what caused it to burn out, which would’ve left us with the same issues later. I love their dedication to fixing the issue and they gave us a rental car why they worked on it. I will definitely use them again.Services: Electrical repair
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October 2023 by Josh Vance
The staff were very thorough and kept me up to date on the repairs that were going on! The staff even called me to discuss further mechanical needs BEFORE they installed anything! They had a quote ready for my consideration and explained the repairs needed in great detail. They answered all my questions and had extensive knowledge on the parts to be installed! I was also given a loaner vehicle to drive while my car was being repaired! This made my day so much easier and the oil change and inspection were done very quickly! Would recommend this friendly, quick, polite, hospitable,knowledgable company!Service: Oil change
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September 2023 by SoSickMotorsports
4 hours away from home for work and my 2000 CRV dies and leaves me stranded on the side of the highway. First search on google was for stephens automotive and they answered my phone call right away provided me a Number for a tow truck, got me in and the car was diagnosed and fixed by the end of the day. They also did not hesitate to put me in one of their courtesy cars for the day! Can not be more thankful that they were able to help me!
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August 2023 by Nichole Thoms
This independent family-owned car dealership was definitely worth the stop! We were greeted by Jeff, who was very friendly and easygoing. He made paperwork a breeze and even went the extra mile for an additional key fob! To say that we're satisfied with our purchase and the experience in general would be understatement! Thanks again, Jeff!
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August 2023 by Marie Hertzlich
Yikes!! Unless you enjoy throwing away perfectly good time and money, do NOT stop here. They'll throw around the "family-owned business" (Mom is a VP and son Jeff is the car salesman) junk until you start to trust them. I was never offered a loaner car even though they had my car over 24-hours. LOTS of personal questions! Ended up having to spend nearly $200 just to have an estimate done. Who charges for estimates anyway?? I'm following the advice of an earlier poster who was also scammed and going to a nearby competitor. There are plenty of good car repair shops that will give you a fairly accurate estimate at no charge, but NOT HERE! Very negative experience. These people want to sell expensive cars, not be bothered with car repairs.
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August 2023 by Shane S.
It was my first time using Stephens Automotive but it will not be my last. They are a first-class organization all the way and not only did a great job of communicating the issues with my car, but provided me with helpful, low-pressure options to move forward. They are customer friendly and definitely want to earn your business. I highly recommend.
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August 2023 by Kaya
I needed new brake pads and Jeff made sure to call and explain when I needed calipers as well. He explained the prices and advised I needed new tires. While he advised new tires, he made it clear it was up to me to decide. I came in with a coupon, and he gave me a different coupon that took more off the price than my original coupon did. I also appreciated having a loaner car available! Really appreciated the communication and explanations.
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August 2023 by Sara Krzyczkowski
Stephens was absolutely fantastic. I called about an odd noise that my car started making, and they fit me in same day and almost immediately diagnosed the issue. I will absolutely be coming back here again!Service: General repairs & maintenance
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August 2023 by Logan Davis
All of the staff were very helpful and friendly and were able to quickly determine and fix what was wrong with my car. They definitely helped resolve a stressful situation for me all in the course of just one day! I'll definitely come back and recommend.
