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March 2024 by Cj Huffman
Delivered package to wrong apartment number. 201 and 203 look similar apparently. Delivery photo looks like it was taken by a rotten potato. Lucky for me I have a door camera and could prove that the package was delivered to the wrong door of my thief of a neighbor. Not that ups was any help in recovering of the package, no no you have to fill out a stupid form on their website and provide a ton of information. Yours and the shippers. Honestly the reputation of ups is very well earned as I've only had poor experiences. I don't like leaving bad reviews but after so many poor experiences I felt the need to. Do better please.
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March 2024 by Rich DeJoode
We have had a great relationship with the UPS store both with the staff but also the services available at the UPS store Our small business works more smoothly because of our relationship with our local UPS store.
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February 2024 by Diana Deibler
I visit for printing documents and returning items. Staff is efficient, helpful, and patient!
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February 2024 by Robert Blad
I went to the UPS Store located at 8805 Chambery Blvd #300, Johnston, at 8 am on Jan 25th. Google and the store signage stated the store opened at 8 am. I waited 40 minutes and watched a dozen and a half cars come and go before I had to leave. Another person waiting with me stated he was at the store the previous morning, and was not open at 8:10 am. I left three phone voice messages for management to call me in hopes of dropping off my package at this location. I received no response. I am very disappointed.
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October 2023 by Ashley Jensen
Tried to charge me money to take back my Amazon return. UPS delivered that package to me like that. My Amazon QR code says they will pack and ship it. This was the first time and last time I will use go to this location. I have been using 2 other places for about 4 years and have never had this issue.
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October 2023 by Juvelyn Sosmena
Very fast service. Been coming here for their shipping and shredding services and I've always have great experience with them.
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October 2023 by Cathy Stark
This location has always been friendly and courteous. Professional and know their jobs.
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April 2023 by Emily Healey
Always super fast and friendly service! Tanya always so helpful!
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March 2023 by Michael Johnson
Absolutely no-just called,explained I had Parkinson’s and needed to talk to a live agent because chat is too difficult and was practically hung up on….If I remembered the woman’s name I talked to and I could give negative ratings I would
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March 2023 by CM Tower
Never open when times shows they will be. Costs me time and money each time I use shipping UPS.
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January 2023 by Alyssa Bast
Great service. As long as I have my barcode ready I have been in and out in under 3 minutes with amazon returns.
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August 2022 by M Nemmers
Great place to return Amazon items
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April 2022 by Jen O.
Fantastic customer service. AmazIng manager and employees working at all hours. Always super fulfilling, kind and fast! In and out in a jiffy!!
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April 2022 by Julie Wulfekuhle
Recommend avoiding this location at all costs. To summarize, I dropped off a package, they gave me a receipt. The package hasn't been seen since, and it turns out the tracking number on the receipt they gave me was invalid, which prevents me from tracking it or filing a claim on their website. When I contacted the store for assistance in resolving the issue, the store manager, Eric, was nice and understanding. He referred me to the owners of the store, Val and John, who were frankly unprofessional and rude. They informed me that they are not responsible for a package 'simply because I dropped it off there and they gave me a receipt'. They followed that up with telling me that there was no way they would take responsibility for the loss, to stay away from their stores, stop calling, and then hung up. How is that for customer service. I heartily recommend going elsewhere for shipping services.
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February 2022 by israel lopez
Manager was extremely attentive to detail. Answered every question I had. Will definitely be giving them my business again.
