Connection Bank has received positive feedback for its excellent service and friendly staff. Many customers appreciate the professional and helpful approach when setting up accounts and resolving issues. One reviewer highlighted a quick response to an unauthorized charge, showcasing the bank's commitment to customer security and satisfaction. Another mentioned how easy the closing process was, thanks to the staff's problem-solving skills. While most customers report satisfaction with their banking experience, some have noted limitations regarding ATM access and the online banking portal, which lacks features offered by larger banks. Overall, Connection Bank is seen as a reliable choice for banking needs, with a strong focus on customer service and support.
My experience has been frustrating. The Bank does not utilize ACH for payments or money transfers. Also, there is a 24-hour funds availability requirement when closing one Connections Bank account and transferring that money to a different Connections Bank account; both accounts held by the same individual at the same... read full comment
June 2023
Jamie Cousins made closing the easiest experience imaginable. Every problem that popped up, he solved like a pro. Thank you so much.
December 2021
Courteous professionals in every way. I've been a Connection Bank customer for years - from bookkeeping to the loan department and everything in between, A+!!
