Collins Community Credit Union is praised for its friendly and helpful staff, especially at the Marion branch. Customers appreciate the professionalism and kindness of employees like Madison M and Wayne Petersen, who go above and beyond to assist with various needs such as refinancing vehicle loans, locating checks, and handling transactions. Madison M is recognized for making the refinancing process smooth and helping set up new accounts and cards, while also swiftly resolving fraud claims. Wayne Petersen consistently provides polite and attentive service, often contacting other branches to find misplaced checks and ensuring customers feel safe and valued. Long-term members highlight their positive experiences over many years, including referrals to savings on auto insurance. Overall, the branch staff’s dedication to excellent customer service and their efforts to resolve issues quickly make customers feel comfortable, cared for, and confident that their money is in good hands.
Wayne has always been so kind. Today he helped me with a transaction and asked all the right questions. Makes me feel a lot safer knowing my money is in good hands!
March 2025
I have been banking with CCCU for over 15 years and have enjoyed my experience. They even referred me to a new auto insurance company that saved me over 1k per year!
December 2024
Madison was so understanding about my situation. She set me up with a new account and card. CCCU fraud department took care of my claim in less than two hours. I had great service all the way around. Thank you, CCCU team for great service.
