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December 2023 by Gary Doerrfeld
Stopped in today on my Cadillac Escalade 2010 to check oil leak. Owner was inspected and was honest and very helpful. Advised me not to put more money into this vehicle (240,000 miles). The amount of $$ to repair will only be a band-aid for future problems. Really appreciate the honesty and help I received. They easily could have racked up some hefty bills. Shopping for new vehicle.
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December 2023 by Katie Irish
Long review ahead but worth the read:We been taking my husband’s car here since we moved to Marion in 2020 and generally had good experiences. My husbands car needed all new brake pads, rotors, rear calipers and a complete flush of all fluid systems. We called Hubbell and they quoted us somewhere around $1,200 dollars. We had the service completed with them in April of 2023 for a grand total of $1,366.04. When we got the car back, everything seemed fine but about a week after the service was completed we started hearing a grinding noise. My husband called and told them what he was hearing and they told him to bring the car in and they would look at it and listen for it. We took the car in, one of the workers drove it around and said they didn’t hear any noise. They told us to bring it back if we start hearing it again. Within the next day or two my husband was hearing the grinding noise again. We called and whoever he talked to said it could be the new brake pads “wearing in.” It wasn’t happening every time he braked so we tried to give them time to “wear in.” The grinding noise would get progressively worse over time… and finally in at the beginning of November the noise was happening every time we would brake and was extremely loud. We called Hubbell to see if they would look at it and listen for it, they told us to bring it in and found the front brake pads needed replaced again and gave the explanation of “sometimes they are faulty from the factory.” So they replaced the two front brake pads and didn’t charge us, saying the pads were under warranty but did charge us for the labor totaling $154.91. Their reasoning for having to charge us for the labor was because the service was past the 90 days of the original date in April 2023. So even though we brought his car back after the service, were told whoever drove it didn’t hear anything, and then when we called the second time to say we still heard the noise after their mechanic did not, and were told it’s the brake pads “wearing in” it’s somehow our responsibility for the cost of labor even though we brought it back like they asked and even called a second time to ask what to do. Apparently Hubbell doesn’t stand behind their work or their word? We won’t be coming back to support this small business, and I would recommend finding somewhere else if your car needs a lot of work and costs a lot of money, because you may end up spending more when something isn’t right. You’d think after spending over $1300 hundred dollars, they’d stand by their work but I guess not.
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September 2023 by Matt Zhorne
I do 99% of my own car repairs but if I don't have the time or tools to repair something this is the only place I will take my cars to. These guys are fast and knowledgeable.Service: Engine repair
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August 2023 by Elle B.
Hubbell's comes highly recommended by folks in this neighborhood and they live up to the hype. They've come in a handy a few times over the past few years, especially due to their proximity to my apartment - because who wants to drive longer than they have to when your car needs servicing, right? They do come in a little higher on pricing than other shops, but I believe you get what you pay for. The staff are kind and the quality of service on your vehicle is reliable. They've even provided a complimentary shuttle, if needed. They aren't open late in the evenings or on weekends, so they do get pretty booked up and it's best to call ahead even if you're not in a hurry.
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June 2023 by Dirk Baker
We were stranded out of town and they worked real hard to get us back on the road a quickly as possible. Awesome service and real reasonable pricing. Thanks hubble!<
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June 2023 by Andrea Singh
This place is great, the guys are wonderful and very understanding. One of the guys even went in on a Saturday to put my keys in my truck so I could have it, beings I missed the call on Friday. They are simply the best.
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June 2023 by Mychelle Perkins
Great company! Staff is awesome and their work is done right and in good time.
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June 2023 by Ellen Basting
In 25 plus years, I always got great service and that is the reason I keep coming back.
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May 2023 by Sherry Boeding
Our truck would not start. Our neighborsuggested Hubbells so we called AAA and had it towed there. ( We are new to thearea.)We had truck towed there. Within several hours, we had a call stating it needed new starter and then was fixed. Lightning quick beyond our expectation service!Service: Engine repair
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April 2023 by Brian Apel
My first time coming to Hubbell's. I came in for a 2nd opinion on my belt and pulley issue. No BS. Dropped it off the night before the work was scheduled and it was done at 9:30am the next day! They even fixed my exhaust too! I was not expecting such a fair price on the parts & labor as well! I will be back!! Total PROS!!
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February 2023 by Melissa Hartman
This place is awesome fixed my son's truck and no waiting
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February 2023 by Rob Steinbach
I have had my vehicle in there 2 Or 3 times for brake service, resulting with total brake failure leaving me stranded. Had to take it somewhere else and have pictures to back up this statement. They also called 3 days after this post saying my car was never in there that many times, but the invoices, that have been paid, is overwhelming evidence.
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October 2022 by John Myers
Great service! They were busy but made time to get my vehicle in and checked when other shops wouldn't. Quick (but major) repair and now it runs great. Will come back regularly!Service: Engine repair
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September 2022 by Bite
I'm not leaving my name or my car info on what was done. I just know this place deserves my low review after the initial damage they did to my mother's vehicle. Trying to cover it up by saying, "we are not resonsible for additional damages" is pure B.S. I gave them a little short description on what was wrong, and the repair should of been a piece of cake. They had to dramatically take apart my car, just to get to the root of the problem, which wasn't necessary. Why on Earth do you need to remove other parts on a vehicle, just to access a certain area of a car that's obvious to reach? That's what car lifts are for! Are you telling me this place doesn't have a car lift?? Or are you literally that desperate to cause road hazards for drivers?? I'm never coming back. End of story.
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August 2022 by sandra marcum
We were traveling broke down and they worked us in. Had us back on the road the next day. Very nice people helpful friendly . Mechanic came in early to work on our truck . So very nice. Highly recommend.Service: Auto maintenance
