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June 2023 by Shauna Dart
Love Carrie and the job she does!
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June 2023 by Dianna Meredith
My first appointment went very well with Carrie. I explained what I wanted and she more than met my expectations.
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May 2023 by Ragena Sanchez
Had a recommendation of this place,so I made a appointment w/Amy. I explained very clearly as to what I wanted w/ my highlights and cut,she did the opposite. I did get a partial refund, but will not return...
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May 2023 by Travis Melsha
Staff is rude I'd rather go to sports clips or hell even cost cutters
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October 2022 by Katrina Steward
I haven't had my hair colored in probably ten years. Amy was patient, kind and knowledgeable about what would look best. I love my cut and color and was pleasantly shocked at the price. I expected to spend way more with the hours it took her to do everything. I would highly recommend Amy and all the staff at Serendipity! She's gained a customer for life!Services: Haircut
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October 2022 by Bobbi allie
I just started coming here and I absolutely love it! its charming everyone is nice and I love the way Carrie does my hair!! I highly recommend Serendipity .Services: Hairstyling
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August 2022 by Carter Brade
Omg her service and ability to tell interesting life stories are far past fantastic!!!!!
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December 2021 by Ann Norexic
This is the "salon" where my significant other goes, and they make him look like a child or Frankenstein every time. He honestly got better haircuts from Cost Cutters. They do an absolutely horrible job, and yet he continues to go, and tip them, because of the convenience of the location. They also taught him to shave his eyebrows with a hair trimmer, so that it looks like he trimmed them while drunk. This place is the worst.
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June 2021 by Donnie Fleming
Excellent service
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March 2021 by Emily Schultz
I've been going to Serendipity's Salon for gosh, 15 years? I'm from Marion, but lived in New York, Chicago and now Des Moines. I still go to Serendipitys because, well, I couldn't afford to get my hair done in New York or Chicago ... from ANYONE, let alone someone as experienced and talented as Carrie. And here in Des Moines, if I were to find a stylist as experienced as Carrie, I'd still be paying more than what she charges! I have been getting extensions for years now. I've had the flat tips, the tape-ins and most recently, the hand tied extensions. Because I'm not local, I let the extensions grow out significantly before I get them redone (much to Carrie's chagrin!).My hair is extremely fine, very thin and limp. With the tips or the tape, the extensions couldn't hold on to anything and would fall out within 4-6 weeks. With the hand tied extensions, I'm on month 3 and I think I look just as good as I did when they were first put in! Carrie is new at extensions - I was her first client back in November! Here we are in February and my extensions are still in and my hair looks great! I even started a hand-tied extension trend at my office!A caveat to those who are thinking of getting extensions: You do have to take care of your hair. If you're wanting to yank a hair brush through, you can break your hair, and then, because the extensions are tied in, using beads as support for the hair, when you take them out, it will look like a lot of hair is coming with it. That is because the bead is holding in the hair that you yanked with your hairbrush! Especially with the hand tied extensions, you do need to gently brush through your hair.While the hair is expensive and the service is expensive (its more labor on both sides! The hair is literally sewn into a line that is then sewn into your hair!), because the extensions last so much longer than the tips or tape, I'm actually getting more bang for my buck with the hand tied extensions! I only used about 1/3 of the hair that came in the pack I purchased! And...I can wear ponytails now! I can wear a bun! I've never been able to wear a bun, ever, and now I can create a thick, full, messy bun!I highly recommend hand tied extensions and Serendipitys Salon! (Protip: Its really hard to take a photo of your own bun! I did my best!:) )
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March 2021 by Jen Tritle
Hands down the best hair extensions on the market! Carrie has given my hair hope again! After YEARS of trying every kind of hair extension out there- tape-in, bead, bonded, you name it, I’ve tried it, I had given up hope. My hair couldn’t take the damage they had done to my hair. Figured I would just have to live with fine, thin hair for the rest of my life. Then Carrie had told me about these new kind of extensions. The hand tied extensions, so I tried them. Let’s just say I’ve had them in for months now and have had them redone and was so pleased to find out that I didn’t have any damage done to my hair. I absolutely love them and couldn’t be happier with her services. If you’re in the market for extensions give these a try, I promise you they won’t disappoint! Worth every dollar!
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March 2021 by Amy Boren
I have been using Serendipity Salon for 10 years and I wouldn’t even think about going anywhere else. Even when I moved 45 minutes away, I make the time to still come back to Serendipity. My haircuts and color have always been spot on! I even receive compliments on my hair from other hair stylist! I would 110% recommend Serendipity Salon!
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March 2021 by Katie Manternach
I have been going to Carrie - the owner - for several years now. Her service is nothing but professional and straight forward. She lets me know what will work best for my hair and what I should avoid, such as processes that include chemicals or physical transformations that could damage my hair. She's friendly, knowledgeable and will bend over backwards to see that her clients are fully satisfied. The pricing for the services the salon offers are unbeatable, making my 35 mile drive worth every penny. Scheduling appointments couldn't be any easier with their online scheduler - you can see what days/times she has available and coordinate it with your calendar easily. And if a different date or time is needed or preferred, she works very hard to get you into the time frame you're requesting. 10/10 will always recommend (she's made regular clients out of my friends and family I've recommended her to)!
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March 2021 by Lance Wilson
Being a beginner at a new service, making mistakes, are all things that happen in business. They can be worked out. However, an owner who is unwilling to make things right when their work was clearly substandard is NOT how to run a business.The owner, Carrie refused to make right her botching of my wife's hair extensions, and her immature response was to block her from the salon's Facebook page, and somehow sleauthed out who I was and blocked me too when I hadn't made any comments.Avoid this place for hair extensions. Her prices are outrageous, and she is inexperienced in application. If you don't believe this, here's a screenshot where she's admitting to just learning how to do it on Nov. 28, 2020.
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February 2021 by Cathi Neuhalfen
Professional and friendly. My hair is hard to cut and style and Carrie does a terrific job EVERYTIME.
