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March 2024 by John Nicksic
People that work at the store are some of the dumbest people alive. I drove over three hours to pick up some aluminum deck railings on Rays list. they were supposed to have eight railings in stock that was listed under a specific brand name and SKU number. I called the store before I left my house to ensure that they did, in fact, have the specific item I was looking for. When I got to the store, the items turned out to be a different product, although it looked very similar in the low quality pictures they post on Rays list online. Actual product in the picture was a different product with a different name and different SKU number. When I asked if they would adjust the price of ONE of the three railings that I ended up picking up, they said there was nothing they could do. So, even though they mislabeled an item on their website, they were too lazy and unintelligible, to make it right. So, I drove 3 hours back home. Menards as a brand really doesn’t have a clue what they’re doing.
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December 2023 by Tyler Lyons
Trey has got to be one of the nicest employees I've ever met. He checked my items out for me the other day while having a friendly conversation. He was really nice about everything and told me where I could go buy bolts and screws. He said he really loves working here and couldn't imagine himself working anywhere else! What an awesome guy!
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December 2023 by Biljana
Nice,polite and helpful workers. Big clean store with a lot of great products.
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December 2023 by Edward Kobliska
Farming, Electical, appliances too! Savings that always come right back to you! Save big money, YOU SAVE BIG MONEY $$$$$$$$$ when you shop Menards!
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November 2023 by Jacklyn
I don't care for the lack of service or attitude from a employee in a dept that should have knowledgeable people in it. Also he didn't order some of the items that he said he did so couldnt start the job without spending additional money for more expensive items on hand. Otherwise great store!
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September 2023 by B & B
THE MASON CITY MENARDS STORE NEEDS LEADERSHIP REPAIR! This store is a below grade Menards Store. Leadership allows and deliberately places damaged product on the floor without full honest disclosure and a no return option. The GM, Sam M., made this known with the verbal statement, “Some people like to buy and repair”. In addition, the GM made an analogy effort/attempt to compare the damaged product like buying a used car so again admitted to knowingly placing damaged product on the floor. The Better Business Bureau wouldn’t find this to be acceptable behavior. Menards is known for escorting leadership out of the Mason City Store. Don’t stop now! Menards employees/worker bees can’t dress for success, prosper, or be trusted when leadership lacks honesty, integrity, morals, ethics, and customer service intricacies. The GM’s, Sam M., ego is controlling the necessary complexities for outstanding leadership to the employees and customers. Return this GM to the Spencer, IA store as soon as possible…they can have him. To all the N. Iowans and S. Minnesotans…GO LOWES and FLEETFARM! There is a better place to be! Don’t get caught in the Menards Rebate echo chamber marketing ploy…go elsewhere for discounts, sales, quality product and high end honest service. NOTE: Google Reviews aren’t enough to get change or results, Menards corporate needs to be in the know with formal complaints. My family has commenced the start of severing ties with the Mason City Menards with approximately $800+ in returns and more coming.
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September 2023 by Chris Child
Had everything I needed and helpful/knowledgeable staff.
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September 2023 by Brad B
THE MASON CITY MENARDS STORE NEEDS LEADERSHIP REPAIR! This store is a below grade Menards Store. Leadership allows and deliberately places damaged product on the floor without full honest disclosure and a no return option. The GM, Sam M., made this known with the verbal statement, “Some people like to buy and repair”. In addition, the GM made an analogy effort/attempt to compare the damaged product like buying a used car so again admitted to knowingly placing damaged product on the floor. The Better Business Bureau wouldn’t find this to be acceptable behavior. Menards is known for escorting leadership out of the Mason City Store. Don’t stop now! Menards employees/worker bees can’t dress for success, prosper, or be trusted when leadership lacks honesty, integrity, morals, ethics, and customer service intricacies. The GM’s, Sam M., ego is controlling the necessary complexities for outstanding leadership to the employees and customers. Return this GM to the Spencer, IA store as soon as possible…they can have him. To all the N. Iowans and S. Minnesotans…GO LOWES and FLEETFARM! There is a better place to be! Don’t get caught in the Menards Rebate echo chamber marketing ploy…go elsewhere for discounts, sales, quality product and high end honest service. NOTE: Google Reviews aren’t enough to get change or results, Menards corporate needs to be in the know with formal complaints. My family has commenced the start of severing ties with the Mason City Menards with approximately $800+ in returns and more coming.
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July 2023 by Donna Hales
I had 6 sample size pots of paint mixed Sunday afternoon. 5 of which were varying shades of biege. Upon trying to paint the samples this evening I find that not 1 of them has the name or color number, just the recipe. This is truly unacceptable. Now I have to try and determine which sample does with which name.We are in the process of painting the entire interior of our new home. Menards you have lost a sale due this negligence.
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June 2023 by Joyce
Can never find knowledgeable help here.The Jeld Wen windows they carry are very disappointing, and the manufacturer does not ship them package very well. Nothing like ordering new windows and receive them all scaped and nicked up, and missing stuff.Don't order their ond day deals either, because if something is wrong with it, they don't care all you can do is return it. Even the store manager is useless in helping you with anything.
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May 2023 by Julie Edwards
We bought a 12 x12 shed kit and had to wait a week for lumber they did not have on hand, then when we went to pick it up all they had was the lumber that had to be special ordered and nothing else. They never told us we had to pick the rest of the kit ourselves. It was a kit so we thought when we ordered it it would all be ready when we were told to pick up. One good thing, the guys in the yard were VERY helpful. Thanks yard guys
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April 2023 by Heidi
Can never find anyone to help you if you need assistance or have a question. If you do they look at you like they have no clue what your talking about, or they go ask someone else who has no clue.
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January 2023 by Its a Rome Thing Everyday
Always find what I'm looking for at Menards, store is clean and employees are very decent n helpful
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December 2022 by Teresa Wester
Love they have actual friendly people working the registers!
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November 2022 by Desi Gonzales
Scott back in the paint department is always so helpful and knowledgeable. Would definitely recommend going to see him for all of your painting needs!
