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February 2024 by Judy
Between 10:30 and 11.am, I went toSubway 13362-0 store. The subs were great as always. The guy making the subs was VERY RUDE!! He never smiled, was very short with everyone. I had a coupon, he looked at it. Said "this expired yesterday ", and p itched it in the garbage. I asked for a small diet Coke, he didn't ring it up.I will not go in that Subwsy again. I will travel across town and buy there.That guy needs to go back to customer service training.
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February 2024 by Lori O
I got food poisoning ?
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January 2024 by Keith Hearn
1 Jupiter
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December 2023 by Jerica Wolphagen
Horrible customer service will not be going there again I'll look for another
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December 2023 by Jaycee Fielder
Subway is great but PLEASE invest in better bags for carry out. The quality is an absolute zero.
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November 2023 by Maria Gallagher
Came here on a Friday night 5 minutes before close. As I was headed for the door I immediately saw the three ladies staffed for the night bickering to each other about my presence. I could almost read one of their lips as she said, “Don’t make eye contact.” I approached the door and pulled on it and was locked out. They could all clearly see me and were ignoring me ON PURPOSE because they didn’t want do their jobs. I don’t normally go to establishments even 10 minutes before close but as a nursing student my clinicals run late into the evenings. Having worked in a similar sandwich business myself for a couple years I understand how end of the night closing duties work. The rule is that you don’t close until the clock strikes your stores official closing time. The level of immaturity from these girls I’m incredibly disappointed. It’s really not that hard to communicate with your customers but obviously you didn’t want to because you knew you were in the wrong. Moral of this story I will NOT be spending my money here ever. Hopefully this location gains staff who follow company policy and respect it’s customers.
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October 2023 by Neil Wheeler
We got our food and sat down. Only to be awkwardly stared by an employee the first ten minutes we ate. Then he started eating cookies out of the case followed by picking food from the sandwich line and eating that also. WITH NO GLOVES. I think I'll be avoiding this location from now on. Hopefully Fina a place we don't get mean mugged before someone dunks their meat hooks into the food. Nope NO THANKS!
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October 2023 by Brian Moon
Typical subway visit. same overpriced lunch meat that leaves you feeling hungry shortly after. not saying that it's bad but it's definitely overpriced for what it is.
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September 2023 by Sarah Beaver
Disappointed in wait time (25 min for 1 6") and staff disposition when asked to reheat sub while waiting.
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September 2023 by Eric Suby
It's good.
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September 2023 by Craig Clark
Online orders take back seat even when you order 2 hours ahead for a specific time. Had to wait 1 hour after my scheduled time. Like I said it was placed 2 hours ahead.
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June 2023 by Shy_Gun670 Stand For Ukraine
Fast service, I got a footlong with 2 cookies and a large fountain drink. The staff here are nice. I would recommend this location to anyone wanting a sub from Subway. The interior is nice and clean. -Shy_Gun670
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May 2023 by Ashley Moore
Worst location in Mason City ever. Never go to Illinois avenue Subway. They don't make your subs right. They're slow. The quality of the sandwiches are horrible and they don't follow customer instruction on how they want their sandwich done. If I could give negative stars I would. I drive all the way from another town to go to this location and from now on I'll just drive all the way to the other side of that town to avoid the horrible service and sandwiches
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May 2023 by Demari 69
You can't beat it for freshness!
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April 2023 by Siera Lopez Rodriguez
Check your receipts I’ve gotten charged extra multiple timesToday there was a chicken bone in my sandwich.. they won’t pick up the phone either
