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August 2023 by Sue Youngberg
Very disappointing experience.We were driving cross country moving our daughter home when we got a flat tire on our U haul trailer. Had to buy 2 new tires at 8:50 p.m. from this Tractor supply. Our jack broke, we asked if we could buy 1 from them. Sorry, we ran the tapes, go to Walmart. 2 workers sat in the parking lot and watched us struggle for an hour. No, can we help you, borrow us a jack, or even offer to shine lights for us so we could see what we were doing. This is terrible and shameful. What a way to help customers that just spent over $400.00 in your store!!
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July 2023 by Michelle Funk
Friendly staff and a wide variety of products.
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July 2023 by Scott Nelson
This business will put one price on their shelf and charge you much more. I went here to buy some ratchet straps and some other items. The price said on sale for $24.99. I brought that and an arm full of other items to the front. The gal said the price was an error. The manager and I walked beck to the shelf where it clearly said it was on sale for $24.99. He said the tag was in the wrong spot. He was quick to change the tag with another item and said he wouldn't honor that price. So I left my items on the counter and left. I went back a few minutes later after I calmed down, and he said the same thing. Again I was going to buy a few other things but I couldn't get past this. The price on the shelf should be the price charged. I left again. I gave them an opportunity to correct their mistake. They didn't, so I left again. I'm sorry to leave a bad review but this is what happened. I hope your all have a great day.
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May 2023 by Andrea H.
We have been coming to this exact Tractor Supply for over a year to fill out propane tanks, we have usually had good luck with having personable and professional customer service BUT today might be the last day with ever step foot in the place again ( May 1st 2023 @ 3 pm) the cashier was incredibly rude and seem EXTREMELY annoyed with me telling her we were needing propane filled. Not only did she have an attitude but she also felt the need to display her annoyance by having a disgusting look on her face. Do better Tractor Supply. You have just lost a loyal customer due to your employee having horrible customer service.
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August 2022 by Beth Paulsen
Always always always have someone knowledgeable, answer all my crazy questions! Super friendly and always quick! Our minions LOVE their propane! ?
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July 2022 by M A
They're just great! Friendly, helpful, they don't just point in the direction that something is they show you were it is and one of the employees helped me put together a power washer over the phone.
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July 2022 by Tj Loder
They always have good stock and everything I have bought from there has been awesome. The workers are very helpful.
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June 2022 by Lacey Perez
Has almost everything a guy could need for farm supply stuff
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May 2022 by Teresa Smith
Best farm store in Mason City! Employees are the best.
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November 2021 by Wendy Skellenger
Tractor Supply in Mason City.Thank you to Julie who went above and beyond to help us. We had ordered a part, and it did not arrive at the store when scheduled. Julie took time out of her Thanksgiving with her family in Waterloo, to get the part from the Waterloo Store. She brought it back to Mason City and we picked it up today.Hats off to Julie for her outstanding customer service!
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September 2021 by Gordy Silver
I travel 50 miles to this store, The staff is hit or miss. There a couple of good workers. As a customer it hard to shop at a store. When some of the staff make you feel like why are you here... I was looking for a BBQ grill online.said in stock. The cashier told me you can't trust online.... The Mgr who was working and from Cedar Rapid store. Stepped in and showed me where the grill was... Thanks for the employee who still know customer service...
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June 2021 by Chris Sawvell
Justin back in the tire shop is an awsome dude ! Those guys handled my 37 × 15.50 22 like a champ. Thank you all.
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April 2021 by M Chaney
Friendly faces. Great prices, my boys love their chick days!
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August 2020 by Emily McDowell
Just visited this store looking for a marine battery. There is a clear sign as you walk in that ALL employees and customers are REQUIRED to wear a mask to enter the building. 5 or 6 employees and not 1 mask being worn! Follow your own rules!!
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July 2020 by Josh Cassady
The sign outfront says all staff and customers have to wear a facemask and yet the lady that is working the cash register at noon on July 26th had no mask on at all. Don't put up a sign if you won't be abiding by it.
