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December 2023 by Jennifer
I needed a replacement phone and wanted to get a cheap one at Walmart to last until I was due for an upgrade in April. It was the exact same US Cellular phone at Walmart that is in the US Cellular store. US Cellular wanted $35 more than the EXACT same model at Walmart. Took the phone to get it activated at the US Cellular store and they said it wasn't compatible. Those are some shady practices.We had to make several trips to get things straightened out. It cost us a lot of time and money. I explained to the manager Nick Treloar that I am on limited income, because I have a condition called Neurogenic Claudication that causes paralysis. He did absolutely nothing to make the situation right. Watch out for the fraudulent activity of US Cellular. This information needs to be made very public to warn others.
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January 2023 by jeff thomas
Not impressed with customer service. Called to make sure they had what I wanted in store before driving there. Put me on hold and after waiting 30 minutes on hold I finally gave up and getting my products elsewhere!
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December 2022 by Tina Brown
I went here to sign up 4 new lines. The gal helping me couldn't get us 4 out of there fast enough yet it still took me all day to get help setting up the 4 lines. I came back to osage and osage Us cellular was wonderful. I will not return to this store again. I was very unhappy with the service and not getting help to set up the phones like we needed she wouldn't help with our protectors either. Basically, felt like she did enough to get her commission and that was it. She told me I could turn my phones in anywhere and when I tried to return them to osage I was told I had to return them to mason. I am not happy with this at all this means another half hour drive to return phones and half hour drive back home again. Infact questioning at this point if I made a made a mistake. she told me other information I could file for disability help for two of the lines and she would get me the paperwork and it wasn't followed through with either. This has left a bad taste in my mouth.
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March 2022 by David Borntreger
Great service. Only four stars because it’s difficult to set up auto pay
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December 2021 by Harper
Stellar customer service. I have never had a bad experience here. They take the time to listen to what I want and help me get the best deals. They are honest and helpful every time.
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September 2021 by Bonnie Kupka
US cellular in Mason City is great
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July 2021 by Gloria Fox
right now no I have been to us celluar in Mason city and my phone and boyfriend is still not working right and I have been with them for about ten years and i am pissed off
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April 2021 by Quentin Seger
I worked with Richie he was extremely helpful! Clear, concise, got what I wanted done quickly and didn't try any ridiculous upselling. Very happy with my experience!
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April 2021 by t wagner
Great customer service!
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March 2021 by Chloe Hoffman
Had a great costumer experience with Andrew today. He was very helpful and kind! Great service. He explained all the New features on the new phone and was very informative about anything I would need to do or set up.
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March 2021 by Chloe Pavelka
Had a great costumer experience with Andrew today. He was very helpful and kind! Great service. He explained all the New features on the new phone and was very informative about anything I would need to do or set up. We had to wait quite a while for the software update but it was totally fine because he was great at having a conversation with me and letting me know what I needed to know! He was Knowledgeable and helpful!
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February 2021 by barb funk
It was great.
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October 2020 by O'Dell kimmy
Worst phone service ever!!! I’m pay $70 a month for unlimited data slow and phone calls drops out of nowhere for no reason and I’m use it at home. Just don’t waste your time and money at US cellular get better Service elsewhere.
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October 2020 by Cody Miller
Waste of my time they gave me a faulty product and won’t fix the problem unless they have an ID it was the same person who sold it
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September 2020 by Jamie Kilby
Andrew was extremely helpful and informative
