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November 2023 by misty Kellogg
Will never buy a vehicle from them. I have been trying to get in touch with them for the past week or so about how my vehicle had such bad tires that they allowed me to drive it off the lot. I had to go get an alignment which isn't the issue. The issue is the mechanic I took it to said those tires should have been replaced the thread and cords were coming out and he didn't see that until he lifted my vehicle up to see. So, a $100 bill turned into and $800 dollar bill because the lack of knowledge and care they have for their customers.
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October 2023 by Mike Harper
The service center was top notch. Got me in and out with great care for my vehicle. Kind & courteous staff. Will definitely be coming back here again for my vehicle's periodic maintenance.
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September 2023 by joseph causey
Can't give 0 or i would. Parts guys dumb. Service charge just to look @ a problem. Super exp service 150$ an hour. No no no customer service or support. DO NOT DO NOT waste your time...
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September 2023 by Timothy McCaslin
This place is extremly weird and rude to their customers. As we entered in we were greeted by a salesman who said he wanted to hit another person with a chair. Will not be returning
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April 2023 by Iowa City Businesss
Purchased my vehicle nearly a year ago and still waiting on parts for features I paid for. DO NOT purchase any extended warranty products from them. They have avoided honoring them. I have been waiting for a dent repair and wheel / tire repair for nearly 90 days. I have two outstanding warranty / part items that have been ignored. I have features such as massaging seats and CoPilot360 that still haven't been installed nearly a year later.. It's unfortunate as the initial purchase and communication with my sales person was great but service after the sale has been very disappointing. The only reason I'm leaving two starts instead of one is how great my sales person was before and during the sale. If they actually get my features I paid for installed and repair / honor the warranties (or give me full refunds on them) I will update this to a 5 star review. I'm hoping they're just overwhelmed and this isn't indicative of their overall service but it's up to them to prove otherwise.
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March 2023 by Jordan Camizzi
I had a windshield recall done here. They pulled my existing windshield to replace the seal, and put a rather obvious dent while prying the window out. Looks to be a rather amateur mistake. A mistake that would have been known to the person who did it.. they never mentioned it to me.
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March 2023 by Sally Hahn
Never again will I buy from them again. 2 trucks and tons of money spent after buying them. And then labor costs are horrible. Stuck in a truck now with several issues.
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February 2023 by Tom Summitt
Excellent customer service! Rob and his team does an excellent job with anything they do! Never disappointed! Mark K and Todd R make buying a vehicle easy and honest!!
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February 2023 by Darcy Quintanilla
Everyone was amazing...had the parts I needed and my car fix the same day
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December 2022 by Linda Kepke
When we bought our car, we were told we would get a loaner car when our car needed to be worked on, good selling point. NOT....."We don't do that anymore" so your word isn't any good, really, really ticks me off. We only have 1 car, so this is a major problem for us.
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December 2022 by Beast Mode
Thought we would try this place out since new owners took over. It is actually worse than before. I've never felt so insulted with a trade in value in my life. Salesman was condescending. We walked.
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November 2022 by Amara Bonilla
Ed Morse Ford Lincoln was awesome! Great people, very helpful & knowledgeable. Will recommend to everyone!
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October 2022 by Mary Costello
Thank you for the great service as well as pick up and delivery of my vehicle! It makes the process so convenient!
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October 2022 by Heather McCrery
Quick & easy . Did have difficulty getting someone to help me in the service department. I was the only customer standing there waiting. Need to work on customer service. They had 3 people working behind the counter . Shouldn’t have had to stand there that long. But other then that service was wuick & easy
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October 2022 by DEB Sivia
We had an oil change and even though a tech was absent they still got the oil change done at a reasonable amount of time. The next week we had brakes done. The techs are knowledgeable and courteous