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November 2023 by Darwin Caballero
The best,
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September 2023 by rich williams
I have had one of their popcorn machines for 20 years and it still works great! I had to order some new rubber feet for the bottom today. Only $14. I will definitely buy another if this one ever gives out. We use it 5 days a week for the last 20 years.
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January 2023 by Paul M
Decent place to work. Owners are personable and care about your welfare. They come around to answer questions and offer suggestions on whats best fit you and them. They could offer one extra 10 minute break, for example two 10 minute breaks and a 30 minutes lunch. The place is quite, ideally for laid back person. Its also light work. Feels rewarding. I will go back to work for them.
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January 2022 by Dan Johnson
As a small business with many things that I do, I have have to say that I've been doing business with Paragon for a long time and never any regrets! I absolutely love their equipment and staff. I even spoke to the owner & his lovely wife this morning and they are good people. And,Toni in customer services and some other folks I came across while picking up equipment/supplies are all as equally friendly. Their equipment absolutely does stand the test of time and well made. A local Iowa Company & parts are a short trip away should I need them [and haven't needed repair parts yet]. I was impressed with my factory tour years ago and still some of the best food equipment I've used today. And the Motla snow cone syrup is best in class.....popcorn too! If your looking for popcorn, snow cone, cotten candy & other quality equipment, look no further, you'll never regret your purchases from here.
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January 2021 by Elle SF
I had a very bad experience at this place years ago while sent there by a temp job agency after graduating from university. I went there to work in the office and gave my all. The female owner came in one day, stared me down with hostility and I was told not to go back. I am black and have had a good job now for 13 years and due to the racial unrest in the country now, I remember this. Sad, but not really because I was too strong for anyone to break me.
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January 2019 by Jeremy G
Great company! USA made products. Customer service is also top notch. Don't buy cheap foreign brands, buy Paragon
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January 2019 by mad hatter
great company great products parts,service and help can't be beat
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January 2018 by Daniel Johnson
Honestly best customer service I have ever had!! Staff was super friendly, patient, and genuinely wanting to help.My machine was down (my fault and I knew it already) and they helped me trouble shoot it. Oh and they sent me the part FREE of charge. Never asked for a warranty or anything! Who does that?! I did need it in a rush so I opted for the 2 day for a small fee of $15 which I was ensured they would ship it out that day. Paragon stands behind their products and I too always will.A big thank you to the tech support and customer service team!!
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January 2017 by Rob Allison
I wanted to thank the tech support and customer service team at Paragon. We purchased a snow cone machine from one of their venders a couple years back and started to have some issues. We tried to troubleshot the problem but could not get it to work. I explained our elementary school had a lot of end of the year functions and really needed our snow cone machine to work. They honored the warranty and shipped us a new unit. Thank you very much your customer support team will be responsible for many smiling children in the near future.Thanks Rob Allison
