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May 2023 by Sean R.
The product I purchased of theirs is pretty good but my customer service experience with precision of new hampton was the worst I have ever had with any company ever. This is how it went: I call precision of new hampton about ordering a torque converter. About two hours later I was called back and told to order from their nearest distributer the next state over from me (a 4 hour drive from me, kinda inconvenient to drive that far but I needed the part) That distributor wanted to help me out and then called precision of new hampton for me in order to try and find if there was a closer distributor to me. Precision of new hampton told them the name of a distributor that was supposed to be closer but was actually even further (5 hours from me). So then I get In touch with that distributor and they made me aware of the fact that precision of new hampton has a warehouse location (with the part I needed in stock) less than 45 minutes from my address. He also suggested calling them to request an exception to their no-selling-direct-to-costomer policy In the interest of good customer service. Precision of new hampton told me they "have too many customers" already and they I would have to drive down to (the three hour away) distributer to buy my part. I really don't understand why a company would chose to do business like this. I unfortunately needed that torque converter asap and was forced to drive the next state over when the part literally exists 45 minutes away from my house.
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January 2022 by Ivan B.
We buy 200 plus torque converters for them a year and they do a terrific job on building torque converters I recommend this company highly
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August 2020 by Chris H.
Precision will get all of my business now.....they have quality torque converters and they have awesome reps...namely 2 like angie and brooke....if it wasent for them i would def still be ordering from transtar...so thanku angie for taking such good care of us here at A1 TRANSMISSION in rogers ar
