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January 2024 by hamid mohamed
I’ve placed my order on October 23 on a very important pice For my truck my payment clear Zips Call me a week later, telling me that my payment was flagged even though my payment went through when I called customer service for them to expedite my shipping. The customer service manager was extremely cold I told her I have a business to run and they need to expedite my shipping because the payment had cleared that that time she didn’t care
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December 2023 by Game She
I placed an order on Dec 1 a Wednesday. The payment cleared the day next. Check my order status Sunday and seen it was still pending on Zips site. I called the next day on Monday and spoke with Shane, he let me know he sees my order pending and he reassured me that he will be sending it out today (Monday). Fast forward to today Dec 8 (Friday) A whole work week later. I check my order status again, and to my surprise it still said pending! I called Zip again to see what going on with the order. I was told that Shane never sent my order out, they see he spoke with me and took control of the order as if he was going to ship it out, but failed to do so. This is very disappointing, as the order shipping time is stated to be between 5 and 7 business days. I’m not someone who review over a fussing moments. Im a business owner myself, so I reviewed when a business effect me as a customer. Both good and bad experiences. I write this review to let Shane know that he dropped the ball. I shouldn’t have to call a business and check in on my order status a second time after I was told you personally would handle it. I did however take into account of how the experience was after the second call, the lady made it right and corrected the issue. She made sure the warehouse sent out my order, and gave me a direct contact.
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December 2023 by Josh DeWitz
I called looking for a snow plow mount. I talked to Brenda and she was extremely helpful. A great experience!!! Absolutely earned my business.
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December 2023 by shaun caveney
Friendly knowledgeable people.
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November 2023 by R.A.M Towing
Good for tow truck accessories
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September 2023 by Brian Lovell
Zips Truck Equipment.What a pleasure it has been working with a stand up company.Lisa in sales and the entire Zip family has gained a lot of respect from me.Lisa, was so helpful and understanding when it came to, looking at my issue for my remote control replacement.Then when I had a question she and the techs were on it I'm minutes.Great prices, fast easy shipping.Quality products.Thanks again for your support and help.Do not hesitate to call Zip Truck Equipment.
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September 2023 by Anthony Freitag
About a month ago, I went onto their website under contact and filled out their form for an estimate on a Federal Signal Xstream Interior Warning Light. It took about a week for Rachel Fox to follow up on my initial request. She asked about my quote that I had not yet received. She went to work on finding out what happened to the quote I never received. I took her 10 days to get me that quote. I'll give Rachel some credit though. At least she got the quote finalized and sent to me. I did not buy because of price.
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September 2023 by Daniel Portillo
First time buying from Zips and it was a big mistake. I had a truck down and needed a winch and I paid for over night shipping to get the truck back up and going. When I got tracking number they shipped out 2 day shipping and charged me for over night shipping. They admitted the mistake but there fix was to only offered me a refund of the difference of shipping. What about my truck being down for another day because of their mistake!!! Won’t be ordering from here no more. I don’t recommend them!!
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September 2023 by JuanP Torres
Great experience… amazing company… the staff is wonderful and understanding!!!!!!!!! We would be lost without them!!!!!!!!!
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July 2023 by Justin Kleppe
Awesome people, I always love going there to deliver or pick up loads
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June 2023 by Honey Bee
Ordered a part and paid for 3 day shipping ( cost more than the part but I'm broken down until I receive it) Got notified that my part is still a week out. Called company to see if they would adjust shipping cost and was simply told nothing we can do its on our website. You see it clearly states on their website that in 2020 they "Temporarily Suspended" refunds for delayed shipping due to world circumstances. I have ordered parts from all over the world and 1 or 2 days is still expected at this time but a week out? Really? how about you switch carriers or not charge for something you absolutely know isn't going to ship in the expected time? How many more YEARS will you be using the guise of "Temporarily Suspending"? I'm the used car dealer and supposed to be the dishonest one, lol, you got me, you're good. Just wish you would have done something to maintain good customer relations...but every company has a different business model.I did give 2 stars because I'm sure that in a week after receiving my 3 day shipping part, I will be satisfied with it.
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April 2023 by Jamie Fil
Knowledgeable people managing the helpline, they actually know what they’re talking about!
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April 2023 by Adrianne Valeriano
Very nice place. Delivered a unit to them. If you are a driver then there isn’t an uber service. There is a shuttle driver and there is one bus a day at 1:30pm out of Waterloo.Just a heads up
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April 2023 by cameron brown
I bought a truck about a year ago when I first opened thought I was making the right decision well the owner and the sales rep at the time took full advantage of me and not knowing anything about maxforce trucks at the time the truck has had six sets of injectors put in it a motor three whole new fuel systems and yet they still won’t do anything about the owners son David refuses to return my calls and e-mails you think for never missing a payment on all the trucks I’ve bought and financed through them they would care about there customers no they don’t all they care about is their money and that’s it so don’t buy a truck from these guys unless you planned on getting screwed
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April 2023 by Shane Harveston
Corey was awesome found the part I needed quickly and part was here earlier than expected. !!!! Thank you