First Interstate Bank is highly praised for its friendly and helpful staff, with employees providing clear answers to questions and making customers feel welcomed. Jeanine and Jamie are noted for their professionalism, kindness, and going above and beyond, including writing personalized letters to new customers. The bank offers great customer service and assistance with setting up accounts, ensuring a smooth experience. While the bank is excellent for personal banking, some reviews mention that business banking can involve many steps and higher fees. Overall, it is seen as a caring and helpful bank that values its customers.
Jeanine is very professional and helped me over the phone with questions I had about my account. She is always friendly and very helpful.
September 2023
Amazing bank with great customer service everyone had all the anwsers to every question I had and was eager to help and Jamie especially helped setting up an account's and making me and my partner feel welcomed to Newton, she went above and beyond and even wrote us individual super sweet letters.
June 2023
Amazing bank with great customer service everyone had all the anwsers to every question I had and was eager to help and Jamie especially helped setting up an account's and making me and my partner feel welcomed to Newton, she went above and beyond and even wrote us individual super sweet letters.
