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September 2023 by Blackstone Cherry
Brought my car in on a p0303 misfire after I called multiple shops in North Liberty and never got a callback. They wanted to do an engine swap for a failed valve exhaust. They quoted me $9900 for my Jeep. I told them I had to think about it, then they called back about a previous error and re-quoted me $6900. Had a 2nd opion at a really well known and reputable shop in Iowa City that fixed issue which wound up being a failed valve spring.The 1st quote was ridiculous, the re-quoted was sketchy, the jumping to "swap the engine" instead of rebuilding it or taking the time to find a definitive source of the problem is a problem to me. I'd be hesitant to bring them a vehicle for anything outside of usual service work.
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July 2023 by Jack Willette
I do most of my mechanical work myself, but for the things I either can’t do or don’t want to do, Archie’s is the ONLY place I will trust with my vehicles. Very thorough and will do the job right the first time. It is clear Ron genuinely cares about his customers and employees just by watching his interactions. Top-tier customer service and their new building is great too.
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June 2023 by C Wolf
These guys are awesome. Impeccable service, very quick turnaround time, offer shuttle service, key drop off box and great customer service. They will tell you what's wrong and how much it will be beforehand. Competitive prices and lot of times been less than other local places. I don't normally give 5 star reviews unless unless a business wins me over to the point I would promote them to others regularly. This is one of those places.
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June 2023 by Ira Bezverkha
I went into here hoping for good service because I'd heard people's positive experience with this place. Now I'm out of 3k with a car that Now seems more broken than before. The car is making a rattling noise when accelerating and breaking(parking) which would mean the issue could be with wornout suspension components, loose heat shields and/or low transmission fluids. Funny enough those are the services we paid for because they said we needed a brand new subframe and all of the services that came with which were oil change, four-wheel alignment, front brake pads, replace rear coil springs, checked suspension steering parts, topped off all fluids etc. There was a lot that got done on this car per their professional recommendation. When I received the car back it was making a rattling noise I've never heard before and my car's service engine lights are on. I thought that was weird, but was hoping it would go away. It did not, the rattling only worsened. I brought it back in to get it checked out, but was gaslit about the noise the car was making. (It's a shame I cannot upload a video about this issue.)This was really unprofessional behavior and I'm really disappointed with the service. Upon reading the reviews, women seem to have the most trouble. Maybe this isn't the place for you if you're a woman, but if you're a man you'll probably a have a really good experience. Thank you for your time and have a really good day.
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June 2023 by Megan Riggen
I came here for a routine oil change and tire rotation. Immediately after I left my wheel began to shake. I had to drive to Des Moines to catch a flight and ended up having to stop at a tire place in Des Moines where they found out my tire belt had separated. The tire place in Des Moines could not believe that Archie's did not catch this or in fact caused the issue.
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April 2023 by John Reighard
First time at this business. Seems like a great place to take your vehicle for basic maintenance and larger repairs. But nowhere online or inside the shop are there prices for basic maintenance. Nevertheless, they worked on my vehicle for a very good price, taxes included. I will be going back.
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March 2023 by Elizabeth Klein
Ron and his technicians are great! They got me in super quick and made sure my oil change and tire rotation was done before I had to be at work that day. I would definitely recommend them!Services: Vehicle Inspection
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March 2023 by Lori Horstman
Since moving from Northwest Iowa to Cedar Rapids it is difficult to find a garage that you can trust. I have brought my vehicle to Archies for all my services. Ron and his staff are friendly, trustworthy and knowledgeable. When you walk into Archies the atmosphere is welcoming and Ty is ready to help you with what you need. I would recommend Archies to anyone who needs big or small repairs or just an oil change. Awesome place. Keep up the good work!Services: Vehicle Inspection
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March 2023 by Emma Bugg
They were great.In and out supper friendly and professional.Explained in great detail to me who doesn’t know much about carsServices: Wheel alignment
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March 2023 by Justin O'Grady
Don’t go here if you want to be respected. Even the management is rude. The manager and techs made fun of a customer after simply questioning a $500+ brake job (just for the front rotors and pads on a 2016 Chevy Malibu). Upon completion of the service the start/stop function of the car didn’t work and the brakes weren’t even bled correctly. After it was all set and done, quoted three different shops and they were all well under what was payed here.
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March 2023 by Josie Van Roekel
I have been here for an oil change before and went into Archie's again for a routine oil change. About halfway through I saw the technicians (plural because they were all standing around) pointing at my front wheels and laughing. They also were heavily vaping while fixing my car. After an hour they called me in to look at the front brakes and rotors. I agreed that they looked like they need replaced so we went back to talk about pricing. The man at the front desk said we can do both front breaks and rotors with the oil change for $504. I said I would make some calls and let them know. The man at the front desk said that they could price match with any other offer that I received. After calling around for approximately 5 minutes I noticed that that price was very high. I went up to the desk and asked them if I could just stick with the oil change this time and figure out my brakes later. He basically said that if I drove away my brakes would fail and cost me a lot more money. After asking multiple times if I could just wait they told me their technicians had already started and they couldn't stop. After arguing with Ron about the price for 20 minutes he kept insulting me and saying he didn't understand what I was after. Then he told me that the price was $583 which is $79 more than what they originally told me. He also said there was no way they would price match after his employee told me that he could. I asked if they could use something other than ceramic and they said that was all they had when the name of their business is Archies BRAKE & quick lube. When I left the shop after 2.5 hours my car was worse than when I went in. They messed up my sensors and my Auto Stop-Start does not work. I will need to take my car in to another auto shop which is going to cost more. All in all they absolutely screwed me for the price of new rotors and brakes. They also have terrible customer service and were trying to take advantage of me as a young woman. They asked if I was in college and when I told them I wasn't their whole demeanor changed. I WILL NOT be returning to Archie's and I would HIGHLY not recommend it to anyone in the area.Services: Auto brake replacement
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February 2023 by Amber V.
My sister came to this mechanic shop to get her oil changed. These unprofessional "men", I say "men" because no real man acts like this, they saw a young professional woman and proceeded to try and take advantage of her because of her gender and age. They asked her if she was in college and I can only assume that if she was they would have tried to do more unnecessary work. They began working on her car before she had approved any of the proposed work, like hundreds of dollars worth, they didn't give her any option to leave or get another opinion. I have NEVER in my life seen such incredible audacity, I am absolutely disgusted by this place of business. You should be ashamed of yourselves and I highly recommend no one come to this shop again, my sister deserves a refund and an apology from every single person who works there.
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February 2023 by Josie V.
I have been here for an oil change before and went into Archie's again for a routine oil change. About halfway through I saw the technicians (plural because they were all standing around) pointing at my front wheels and laughing. They also were heavily vaping while fixing my car. After an hour they called me in to look at the front brakes and rotors. I agreed that they looked like they need replaced so we went back to talk about pricing. The man at the front desk said we can do both front breaks and rotors with the oil change for $504. I said I would make some calls and let them know. The man at the front desk said that they could price match with any other offer that I received. After calling around for approximately 5 minutes I noticed that that price was very high. I went up to the desk and asked them if I could just stick with the oil change this time and figure out my brakes later. He basically said that if I drove away my brakes would fail and cost me a lot more money. After asking multiple times if I could just wait they told me their technicians had already started and they couldn't stop. After arguing with Ron about the price for 20 minutes he kept insulting me and saying he didn't understand what I was after. Then he told me that the price was $583 which is $79 more than what they originally told me. He also said there was no way they would price match after his employee told me that he could. I asked if they could use something other than ceramic and they said that was all they had when the name of their business is Archies BRAKE & quick lube. When I left the shop after 2.5 hours my car was worse than when I went in. They messed up my sensors and my Auto Stop-Start does not work. I will need to take my car in to another auto shop which is going to cost more. All in all they absolutely screwed me for the price of new rotors and brakes. They also have terrible customer service and were trying to take advantage of me as a young woman. They asked if I was in college and when I told them I wasn't their whole demeanor changed. I WILL NOT be returning to Archie's and I would HIGHLY not recommend it to anyone in the area.
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February 2023 by Angelina Ungs
I called for an appointment this morning and they were able to get me in this afternoon during my break for an oil change with a free tire rotation. Ended up also getting a new air filter because I knew it was long overdue and very gross. Super friendly, professional, fast and efficient service. All at a fair price. It's a great location and beautiful new facility. Ty was extremely helpful and I received stellar service. I will absolutely continue to give them my business. I was treated with great respect and care. Everyone I came into contact with had a pride in their work and valued the customers. TOP NOTCH!Services: Tire rotations
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February 2023 by Elijah S
Was quoted a cost of "six nine two one" over the phone and thought that meant $69.21 since that is how it is spoken with the last two numbers meaning cents. Turns out they meant $692.10. Need to change the way you quote your customers, quoting it that way should've equaled out to either 69.21 or 6,921. There are two decimal places for cents, not one. Next time say hundred in the quote, never put another customer in this position. Also had the car returned to us with two tires at 9psi and 21psi. This is not the first time that we have been disappointed in the services here, but it will be our last as we won't be coming back.
