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April 2025 by Bernard Siki
Good service all the time, thank you.
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November 2024 by Joseph Muscanere
I won’t go into all the mental fatigue, all of the failures over 2 years with this institution. The final straw was losing my title and not caring one bit. Fees and a days pay lost at the DMV. Don’t just run away, run, run, run very fast and far away from this business. Although friendly on the phone correcting many mistakes, don’t do it. You will regret the day you ever heard of this place.
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June 2024 by Austin Miller
Without a doubt the worst banking experience I have ever had. I have been a loyal customer for years but after today I will be closing all accounts. The lack of attention and understanding of the staff shows me the standard this branch holds its employees has plummeted. I tried depositing a check and the young lady working tried insisting it was fraudulent. After a brief back and forth she goes to fetch who I can only assume is her supervisor. I am then told they will not be able to accept my check and must confiscate it due to suspected fraud. It took a call to the issuer and a fax to finally get it deposited. I will NOT be treated like a Criminal at my own banking establishment. The upper management of this branch should be absolutely ashamed that this pitiful standard of service expected from this location. Rest assured this is not over.
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February 2024 by Joshua Woodward
I’ve been with GreenState for 10Years or so. Literally been on hold for 25 min with some lady that’s rude. I mean seriously how long does it take to run a payment. This is ridiculous.
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December 2023 by Teresa Coleman
Very polite and helpful in my stressed situation!
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August 2023 by Danielle Schell
Doesn't deserve a star... horrible service. Totaled a car after having 2 months ahead, insurances dealing with it all they charged us interest... like it is our fault they have a processing time of weeks to days... thanks for screwing us... never going there again... told them that and they said that's ok.
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March 2023 by Adam K
Do not bank here. In one years time I've been subject to fees, errors and hits on my credit. I set up automatic payments. It didn't work for whatever reason on their side and when I went in to confront them, THEY determined it was THEIR ERROR. Guess who still has a late payments on his credit report. In addition to that they struggle with record keeping. I have physically gone in to provide insurance documents (cards and declaration) with zero lapse in coverage, yet due to error (can't prove it was theirs but I'm thinking it likely was, my insurance agent claimed they frequently have issues with Greenstate) I was charged their insurance. Since I went in last to contest this they have conceded to refund just over half of that 3k addition to my loan. Why not the entire amount when proof has been provided? Good damn question. So, recap... extra fees, taxes and a nice little ding to my excellent credit rating almost entirely this organizations fault yet they hide behind bureaucracy to drag things out as long as possible to ultimately tax me with interests and fees. I have reported these issues to the BBB and look forward to clearing it up. Once that's done I'll be taking my business elsewhere and hopefully you read this and think to do the same. In My entire adult life I haven't had 1% of these issues with any other bank or credit union.
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June 2022 by Wendy Lyddon
I have had a great experience through Green State. Jason has went above and beyond to help me when I was trying to figure out my gap insurance on my daughter's car. I would totally suggest using Green State Credit Union in Waukee.
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May 2022 by Trey IV
I always have a great experience when dealing with GS!
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April 2022 by Beth Mekota
The staff is amazing and a shout out to Maggie she is the best and always does an amazing job!!!!!
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April 2022 by Becky Winkler
We were in on March 28th to pay off a loan and the experience was great! The person helping us made it a seamless transaction. Thank you!!
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March 2022 by Joelio
New to the area. Walked in 10 mins to closing. I was having issues with moving and current banks. The team at this location is excellent and professional. They helped me figure out my issues and got me in touch with Bailey. She got me completely setup and taken care of and she didnt care about leaving late if it meant helping me out. I highly recommend doing business here and when push come to shove they step up for their clients. Thanks again!
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February 2022 by Aimee Harris
I feel such a sense of security and confidence while working with GreenState and specifically with the guidance and assistance of Bailey A. I have never felt this with a bank. Very happy to have found them & her!
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February 2022 by Katie Rees
Bailey Abben and the entire team at Greenstate North Liberty worked so hard on our HELOC, vehicle refi, and our new accounts. We are extremely impressed with the service and professionalism. They went FAR above and beyond our expectations. Well done?
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November 2021 by Cameron Freeman
GreenState has been my go-to for the last 10 years. Highly recommend for any financing needs, they have always taken care of us and offered exceptional rates and service. Ask for Bailey in North liberty, she is creative and will be professional and supportive in a way you won't find with big banks.
