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December 2025 by Sherri Adams
We were able to get right in and upgrade our phone and all staff were friendly and accommodating.
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December 2025 by Jeremy Bunz
Amanda was the best!!! Helped me get a new phone and was informative of new phone changes and helped get all apps up and running....would go here next time or anytime 4sure!!!! ....
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July 2025 by Lynn Mayes
Supervisor helpful gal working there! Will return
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June 2025 by Steve
Make an appt or call and make sure they have the phone you want. Goes really fast. My girl was really quick and knowledgeable.
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February 2025 by Tyrie Singletary
This place lies about its hours it says it’s supposed to be close at 7pm I get here at 5pm and they’re already closed…REALLY?!?!?
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April 2024 by Dennis Papin
Don't go to the Osceola store because all we have had is trouble with them and the guy there will not help us and they are brand new we have been to the Samsung store in Des Moines three times they said to take it back and exchange it we tried to and got in argument and got thrown out of store so went home and called Verizon and complain about him
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January 2024 by Joseph Hickcox
Never open
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January 2024 by Kathy Schrodt
Drove 30 miles to hopefully replace my SIM card the guy said we don’t carry SIM cards! Really?! so I asked to using the phone to call 800 Verizon so I could e-sim loaded on my iPhone 13 because of no phone service available on my iPhone he said no! Wrote on a card what I needed to do to get phone working properly, I inquired about purchase a new phone he informed me no unless I paid $500! I left shaking my head at such poor customer care!That evening I used a friends phone to call Verizon’s 800 # 2 hours later still no e-sim loaded!Two days later Creston’s Verizon was finally opened, I went in when it was just opening Jayme S. was there to give me the best customer care I have ever received with the Russell’s Verizon’s office! He was so helpful an loaded my e-sim a gave me options on new iPhone! I walked out 30 minutes later with a 15 plus iPhone an a plan I could live with! Thank you Creston’s office an Jayme S. for your excellent customer care!No thanks Mr Osceola Verizon for your non- caring customer care!!Sad way to run your so called customer care Osceola office!
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August 2022 by Builderman912
was told i could exchange an iphone out for a samsung if i didnt like within 30 days, the box had a corner torn and they would not exchange. yay i have a $1500 peice of garbage.
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August 2022 by Jody Wilson
The store said i had 30 days to decide on my purchase. I tried to go in and exchange it. The box was a little bent up and they wouldn't exchange. Poor service from what I expected from them.
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August 2022 by Leon Phc
Save yourself some frustration and just go to des moines for a real verzon store.
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February 2022 by Bryce Cozad
just a heads up they do nothing here I thought Verizons customer service was trash but they r even worse hope all u need to do is pay ur bill because that's the only service they offer after today's experience I'm switching to t-mobile and u should 2
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October 2021 by s putnam
Very good service
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September 2021 by Bess Leonard
Extremely helpful and knowledgeable!! Answered all our questions. Excellent experience! Wonderful customer representative!!!
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July 2021 by KIM JACKSON
Bare minimum help, but they can tell you how to call for help
