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March 2024 by Lisa Tucker
They are great!
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March 2024 by Joann Rurup
Always great service but today exceeded that. Like an idiot, I showed up 20 mins before the office opened. As I was leaving, a gentleman was pulling into the lot, assuming he was arriving for his shift, offered to take my package for me. I wish I would have gotten his name but I was too flustered by the act of kindness. Thank you for taking the time to be a kind human!
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January 2024 by Jack Crowder
Ups was always a good way to ship but they must have new employees because Thierry service socks anymore. We have been waiting on several packages for a couple of weeks and they keep saying they are out for delivery but we never see them
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December 2023 by Melissa Lawrence
Staff & the drivers are why I give 5 stars they're always professional, knowledgeable, I'm in & out of there & never have issues with damaged packages with deliveries, drivers are always kind. Only issue is the parking lot needs a larger customer parking area, would be amazing to get self scanners for larger packages especially during busy holiday drop offs...the hours are minimal & should be increased during busy periods. Other than that they're A+ with customers :) I appreciate all your hard work!!
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August 2023 by Jeremy Empie
Very helpful!
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August 2023 by corey kehn
This branch hired me for a full time 3-9 pre load and when I showed up for my first day of orientation I sat outside from 1240-2pm before ever getting anyone to notice me. I was on and off the phone with the recruiting agency too the entire time trying to get someone to come meet me for my scheduled orientation. Once someone finally noticed me I was told they never hired me and no one could help me. I drove an hour for this job. I was told recruitment never contacted them and I was just out the job because they weren’t even hiring. After spending I’ve ran hour waiting outside they facility doors. Not professional to play with peoples lives like this.
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June 2023 by Scott Gould
Great serviceand the folks here in Iowa are fantastic.
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April 2022 by Dana Sereg
I cannot get ahold of a person to change how I want my packages left at my home. Doors are being left open when they try to put the package inside. I am very upset with the process of trying to contact a person to get this problem changed. I have been hung up myriad of times!! Bad service!!!
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April 2022 by Terri Carter
All packages you deliver are being left at the side door. I have instructions in my Amazon account to deliver to 5he front door only. Latest miss delivery today pkg #1Z82AY190394466126
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April 2022 by Erica Nottke
Customer service is always amazing! This small town distribution center is impressive
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January 2022 by Kuro Orihara
I was all about UPS for a while. Had bad experiences with USPS and the guy here was super friendly. Higher prices but I figured if the services are good it's worth it. Except their services aren't good. They completely destroyed gifts I had sent and didn't notify me they had ruined them until 12/23. The lady I talked to said they were covered by the insurance. Then UPS sent me a letter saying it was my fault they destroyed the items because I had used a (100% undamaged) used box instead of a new one and didn't use the specific type of padding they like. I'll never use UPS again. Prepare for them to destroy your items then tell you it's your fault instead of being accountable.
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October 2021 by Carolyn Hoch
One of the most helpful agents ever!@
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April 2020 by Kristopher Kelly
Very friendly but Limited hrs.
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November 2019 by Matthew McCrea
Helpful staff.
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October 2019 by Aaron Tesdal
Great fast and friendly service
