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February 2024 by Darryl Smith
The associate was friendly and efficient. The cost was the only thing I didn't like and that could have been remedied by displaying prices on the cases, screen protectors, etc. I spent over $300 on things I know wouldn't be hard to obtain for less money. With the economy in the shape that it's in, we have to be very budget cautious.
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January 2024 by Jon Cain
Drove from Ottumwa to get upgrades for my wife and I. Agent bungled the sale. Wife got her upgrade. I didn't. Still had charges from upgrade I didn't receive. Agent also didn't finish porting over her data. Unplugged it part way then basically told me to do it myself. Called Verizon about the charges to find out he had to correct what he did in store so I had to drive back. Luckily there was another agent there that knew what she was actually doing and she figured out what he had messed up so it was resolved but still not one apology for the mess up or inconvenience. Will not go back ever.
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December 2023 by Melissa Sternhagen
My old Pixel got the black screen of death and I didn't know what to do. The team at Victra got right to work trying to fix my old phone. When it became clear that wasn't going to happen, they listened to my needs and got me the best deal on the phone I wanted. This is the third time our household has dealt with them and each time it just gets better. I can't thank Angelina especially enough for hanging in there with me.
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November 2023 by David Dennis
Shaye was amazing. I couldn’t have asked for a better experience or a better salesperson to help me with my new phone purchase!!!! She needs more help especially on Saturdays, but she’s amazing
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November 2023 by Chris Frank
Logan helped my wife pick out a new phone and adjusted our calling plan to a more affordable rate. He's very professional and knowledgeable.
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November 2023 by Rev John Spiegel
Your representative was courteous and most attentive and helpful.
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November 2023 by Curtis Van Der Hart
Great representative. Knowledgeable with what needed to be accomplished.
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October 2023 by Judy Pawlak
Shaye was very precise and pleasant while explaining my new phone and options.I was impressed with her willingness to assist me.
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October 2023 by Brooke Ann Sells
I was very pleased with the customer service . It was a pleasant experience. I’d highly recommend Shaye and having her as my go to contact for help and service.
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July 2023 by Tracy Geary
Went to store at 1005 doors locked and lady working just looked at me and turned her back ignoring me
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April 2023 by Lexi
Had a great experience at Verizon today! A mundane task became fun because of 2 great employees ☺️
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April 2023 by Dennis Davis
The person that helped me was very knowledgeable. Let me to the bright product I wanted.
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February 2023 by Cynthia Mitrisin
KJ was very nice to work with. He answered all of my questions. Very nice customer service.Thank you KJ
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December 2022 by Stella Norris
Angela and Rebecca were amazing they were able to get my husband and I phones we both wanted and set up in no time at all!
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October 2022 by Meleia Shelman
Becky was so helpful. She is knowledgeable, efficient, welcoming. Excellent in store customer service and support.
