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March 2024 by Erickson Clermond
Rhonda and Mark is doing a fantastic
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March 2024 by Luis Román
Good help!
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April 2023 by Angie
Mark pegler was amazing and took his time with me even though it was closing time!!!!
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March 2023 by Teresa Lira
Love doing my taxes here!!!!
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October 2022 by A alger
I wouldn't suggest using this company. They are not honest and their corporate office is just as bad. I asked for an up front cost they told me one thing then by the time I had all the correct paperwork the price not only changed but it was two times more than what I was told. I also paid what they said my state and my federal were but yet the next time I had contact with them they said I still owed on state. They had no record of me already paying.I've called the corporate office three time and have yet to receive a return phone call and was also told that they have no record of my phone call. They are shady. Do not use them!
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September 2022 by shelby alger
I wouldn't suggest using this company. They are not honest and their corporate office is just as bad. I asked for an up front cost they told me one thing then by the time I had all the correct paperwork the price not only changed but it was two times more than what I was told. I also paid what they said my state and my federal were but yet the next time I had contact with them they said I still owed on state. They had no record of me already paying.I've called the corporate office three time and have yet to receive a return phone call and was also told that they have no record of my phone call. They are shady. Do not use them!
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April 2022 by Carrie Bareis
Can taxes be fun? Well, at Liberty Tax they can. They ask questions and look for tax savings then explain what they’re doing and ideas to save the next year. Thank you Liberty Tax!
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January 2022 by Ashley Paige
They have no idea what they are doing, if they are training someone needs to be there helping them. Taking 4+ hours to do taxes is ridiculous and on top of that we had to make 2 extra trips and probably a third because they don’t know how to put it on the blue card like they said they would. We paid them to do our taxes yet they couldn’t even get them done in a timely manner and we live 40 minutes away couldn’t even credit us for all the time they took for being so slow. This place is a joke.
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April 2021 by Madison Esh
Will never file with them again!!!!!
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April 2020 by Sherry Savage Root
my husband and I went to the Liberty Tax in Ottumwa because we had not filed since 2016. our income tax was very easy to file with few complications. well they charged us $500 to do our taxes. and then when complications arose because of a missing IPM number, they were unable to help. Seriously? then she's trying to tell me I needed some things to file for 2016 but as I was trying to get that information I noticed that you cannot file more than three years in arrears , you just lose that income tax return... but she didn't seem to know that. Tax professionals? I use that term loosely. I will never use this tax service again ever
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March 2020 by Kathy Chapman
I would not recommend this company. They take advantage of the elderly. They charged over $200 to do my parents taxes (late 80s). We asked if they even needed to file at their age and they were honest and said no, but said they like to receive a refund. So not knowing what the return amounted to, we proceeded. The refund amount was less than $70. They have been taking advantage of them for several years because they told them they had to file each year. Shame on you!! My parents will not be filing taxes again and we will never recommend Liberty!
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February 2020 by Chris Warren
Had a great friendly experience. Thought it was awesome they have a translator on site to help with Spanish speaking clients!
