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November 2023 by Dano “wickedrevs” Wright
very helpful Tech support, looked over my device and confirmed my suspicions.
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November 2023 by Lisa Long
I feel we live in a world where people are always quick to complain or heave bad review but don’t take the time to leave a compliment. My elderly parents live in Ottumwa and were having trouble with understanding apps and some tasks on their phones. They stopped into T-Mobile a couple different times and each time the customer service was outstanding. The employees took the time to help them understand their phones and answer all their questions. We are thankful there are still kind people who go above and beyond and provide great customer service!
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September 2023 by Joan Wilson
Very helpful
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September 2023 by Crystal Murray
The original review. Was only 2 stars I think. Idk. But the people are always friendly. The service at the time in Blakesburg was a dead zone. Y'all recently did maintenance on the tower and I will say my service has gotten much better. Thank you so much for at least making an effort.
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September 2023 by Derek Serkies
Good, fast service. Very knowledgeable. Enjoying the internet service.
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August 2023 by Dillon Hopwood
Zak, the "Retail Accessories Manager" had a hard time letting a good employee do their job and help me, definitely not management material. Twerp, let a few extra bucks an hour and some keys go to his acne covered pencil neck supported head. Definitely makes it hard for employees to keep good rapport with customers as he sits over their shoulder confusing and hassling them. The second time we were in, he went to the back and we had a much better time with the great dude helping us. Do better GM.
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August 2023 by Skylar Gladson
been going round and round in circles with these people. They lose your emails, and phones in the mail if you do trade ins. I would never recommend this service to anyone.
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August 2023 by Dovia Glover
I just called and was going to think about change phone service but there is a lady that works there is so rude she don't answer the phone professionally
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August 2023 by Rosemarie Neal-Amiott
Pretty good. Good customer service.
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March 2023 by carl gamble
Excellent 5G coverage. Not any problems that I have found.
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December 2022 by Shanda Ann
Had a very poor experience with a member of staff here. Pretty sure her name is Jamie. Very unkind and manipulative. Will not recommend T Mobile to any of my friends or family after this experience.
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June 2022 by Cole fosdyck
They’ve been nothing but helpful to our family who moved over from USCellular. We’ve stopped in and called multiple times. The service and coverage is actually great around the Ottumwa area - even out in the boonies. The coverage in Davis County is 10x better around Drakesville compared to USC. I have almost full service at lake Wapello where before I struggled to get anything with other carriers. I’ve already refered a half dozen friends and family members to them and everyone has been pleasantly surprised as to how good the service is.
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June 2022 by Julie Lynn
Had a very poor experience with a member of staff here. Pretty sure her name is Jamie. Very unkind and manipulative. Will not recommend T Mobile to any of my friends or family after this experience.
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April 2022 by D K
Very helpful staff.
