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April 2022 by Janet Sullivan
Pick up was slow, don't know if it was the personnel or internet. Didn't talk but a few words.
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June 2021 by Kaitlyn
After another shop completely fell through on the uhaul truck we were desperate for anything to be able to follow through with our move. I show up at 11:30 on a Sat and see they have a pull behind uhaul trailer, I went inside and stood for a good 5 min waiting for someone to help me. When the guy finally comes up, I tell him what I want to rent and he says "well the guy who usually does the uhaul rentals isn't here and I'm walking out of here at noon. There is no way I can pull it up on the computer and have it ready in time." Clearly no desire to actually do rentals. I understand my previous rental misfortune had nothing to do with this shop, but more concerned about leaving at noon than a rental? Lacking in customer service in my opinion. Seems like half an hour would have been plenty of time to me. There is nowhere to get a uhaul in Ottumwa, so don't even try.
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September 2019 by Sarah Saylor
My entire family is relocating to three different states. When my daughter and her husband moved they used this business. On moving day they did not have the size truck that was reserved and were given an extra pull behind to make up for it. Thinking that mistakes happen to everyone sometimes I chose to reserve my moving truck from them also. Well, tomorrow is moving day and we just received a call that the truck we reserved is not available here. We now have to drive 30 min. away to pick up our reserved truck. Uhaul says they won't charge us for the extra miles, so nice! They also offer nothing to us for the gas/mileage on our car or the precious time on a highly planned moving day. I thought renting trucks was what they did, but they are not very good at it. Stay away from the N. Court location if you want what you actually reserve.
