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January 2024 by Abbie Kepner
I have a few concerns honestly. Yes they fixed the gas line and a few other things all though I had problems a week later. Turns out I needed a new battery which was not caught when being serviced. I have a power train plus warranty which I also pay for seals and gasket coverage and I was told that the seals and gaskets they serviced ended up not being covered, why? When I pay for it… so I ended up paying that out of my own pocket . I appreciate everyone’s time, but my satisfaction was not 100%.Click to Copy
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January 2024 by Melissa Curiel
I took my truck to get serviced on October 30th. I spoke to Tony in the service department. He told me that day that he had spoken to my extended warranty company. So after continued calling and no returned phone calls from anyone. I finally got to speak with someone and magically my parts arrived 12/22/23. Went to pick up my truck and the service department says that Tony never filed a claim for the extended warranty. So needless to say they still have my truck and REFUSE to do anything about Tony’s total disregard of his job. They have no people skills other then telling lies.
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January 2024 by Mark Martin
Very friendly place to go, but I was there for 6 hours getting an oil change and a chip put in. I would have thought they would have offered a loaner to go get lunch. But I also know they are way overbooked in the service area. Feel for the guys back there. They do really good work and they are very helpful.
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October 2023 by Chad Bousum
My ABS and Traction Control lights were on and my power steering wasn’t working. With my car under warranty, I took it to their service department. I was told they found the issues, that the warranty company would pay for everything but my $100 deductible. They brought the car home to my wife. No paperwork or documentation at all. They told my wife that another part was needed, which would be another $500 from our pocket because it wasn’t covered by warranty. This is after their service guy Adam reassured me that the parts the warranty covered “would take care of everything!” Both lights are still on, the power steering is still out. They did absolutely nothing to fix the issues I took the car in for. After posting this, I’ll be filing a complaint with the BBB, State of Iowa Attorney General’s Office and the warranty company for insurance fraud. Don’t trust Vaughn for anything! You’re better off taking your chances with a shade tree mechanic than these people. And, as expected, they also did the typical service department thing of telling me I needed a bunch of other things done that I didn’t…
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September 2023 by Almin Selimovic
I recently had the pleasure of working with a fantastic car salesman,Walter Vasquez. From the moment I stepped into the dealership, Walter exhibited a level of professionalism and enthusiasm that immediately put me at ease. Walter took the time to understand my preferences and needs, guiding me through various options with a wealth of knowledge and patience. His transparency and willingness to address all my questions made the experience truly enjoyable. In the end, I not only found the perfect car but also gained a sense of trust in the dealership thanks to this outstanding salesman. I highly recommend them for their exceptional customer service and dedication to ensuring a smooth and satisfying car-buying process.
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August 2023 by B Blair
Jeff , Gabby , Sherri, A huge thank you ! What a professional crew ! I was a royal pain in the butt and they never blinked . Stayed calm professional and polite during the entire process . Very happy customer. Top notch dealership.
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August 2023 by OldFordGuy
These guys are AWESOME. I'm a car collector, and I've bought A LOT of cars over the years, but purchasing from Vaughn Automotive was the best experience I've had in my 58 years on this rock. I purchased a 2005 Dodge Magnum from them via the internet, and the car far exceeded my expectations. Even after a fiasco with a Transport Company (not affiliated in any way with Vaughn) trying to scam me, they were so helpful. When I decided to fly up to Ottumwa to pick the car up and drive it home myself, they offered to send a driver to pick me up at Des Moines airport (a 70 mile drive!) at no charge. I worked on this purchase with 3 of the most helpful people I've ever encountered in the car business: Haley, who answered the phone when I first enquired about the car, Dean, the salesman who sent me closeup videos of the car so I could see it, and Shannon, the one who took care of the title work for my out of state purchase, and all of them were so helpful, pleasant, and friendly. I just can't say enough good things about these folks, they were amazing. When I got the car home, I pulled out the owner's manual, and the previous owner (1 owner car) had left a note that showed the the coolant system had been flushed, the transmission fluid flushed and changed, the rear end lubricant drained and changed, and a new battery installed, all within about the last 10,000 miles. I just keep finding more reasons to be extremely happy with my purchase. Don't hesitate to purchase a car from these folks, I HIGHLY recommend them. Even if you live 4-1/2 or more hours away!!!
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May 2023 by Jeremy H
This place does not follow good business practices. I would find a different dealer.
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May 2023 by Pam Klinefelter
Our first appointment to test drive a vehicle, we were half way there and we were called and told they did not have the vehicle, it was used as a loaner. ( We live 2 hours away ) Our second trip to test drive the same vehicle, we arrived to find out it was again given as a loaner. Both times appointments were made with salespeople and times we would arriving.
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May 2023 by Ashley Hickman
Excellent service and prices on cars
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May 2023 by Carol Traxler
Recently I have been having problems with my Pontiac Vibe. My car is a 2005 and overall I am the only owner. Won't go into all the details ,but I brought my car to Vaughns for servicing because of some problems it was having. It Turned out the car had a few needs. I cannot say enough good about Adam Vivian! He was absolutely amazing at keeping me informed and updated. I appreciate his professionalism . Sad to say you do not get that everywhere! 5 Stars for Adam In All Areas!
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April 2023 by Heather Davis
I always said after my last experience with Vaughn, I wouldn't be back. Thank you for reminding me today of why. DeYarman is only 45 miles away in Knoxville, save your time...keep driving!!!
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April 2023 by Tonya Simonsen
Update to post… My husband spoke to Josh at Vaughns he agreed to refund us $500.of $937. We paidBrought my vehicle to Vaughn automotive because it would randomly not start. My husband told the tech and wrote on the envelope provided at the key drop that the remote starter was not working and he was sure that was the problem. I talked to Vaughn’s tech who told me I needed a new started. Thinking they had already checked the remote starter and we were wrong about that. I told him to go ahead and fix it. So they put a new starter on and called me back to say the car still won’t start. Later that day, my husband goes in and the tech tells him that they took the remote starter off and now the car starts. They charged me $937.00 for a started we didn’t even need. They said since I approved it was our responsibility to pay for it.Try to shop local and this is what happens! If you take you vehicle to Vaughns don’t say you weren’t warned.
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March 2023 by Lottie Yoder
Don't do it. Don't buy from them. They will sell u a car even when they KNOW about issues that could risk your life and will lie about it when asked.
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March 2023 by Z L
I had an order for a GMC Denali Ultimate with a local dealer in Wisconsin that I love. But GM informed them the truck I ordered would be built without supercruise, which I specifically wanted. When I found this out I immediately hit the net to find the truck I wanted. Vaughn had the exact truck. I reached out to them and received a quick response. Initially, the person responding to me wasn't the direct sales person so it took a few hours to get to Gabby who was my salesperson. Shannon was in finance. Between Gabby and Shannon they took care of all my requests via text, which is my preferred mode of communication. They did all of the paperwork and vehicle set up prior to my 12 hr round trip journey to meet them. When I arrived they had the truck ready to go, paperwork was ready. I signed and was able to turn and burn. They took my old truck off of lease and gave me lease equity towards the new truck. The whole deal was flawless. I read some of the negative reviews online prior to going to do business with them. I had some reservations but they had what I wanted so I figured I'd take the chance. I'm glad I did, I didn't experience anything but great service and I am going to be excited to drive my GMC Denali with supercruise every weekend when I head to the Northwoods of Wisconsin driving it! Thank you Gabby and Shannon. Take care, and I hope you can help many others like me!
